Trouble Downloading Stock Video Footage

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Dan8644

Newbie Joined: Mar 27, 2020 13:39 Messages: 4 Offline

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Jul 29, 2020 13:43

I subscribe to PowerDirector 365. Maybe I don't understand my membership, but I thought it included free access to some stock footage. In my media library there's a Shutterstock icon and I click it and it shows several stock videos I would like to use. But when I downd them I get a long error message "an error occurres while opening this media file in the media library. It may be because the file is broken, an unsupported format, protected video content, or for another reason........."

If I click ok I get a prompt that the clips were successfully downloaded and available in the media library. If they are downloaded, I can't find them.

I'm on Windows 10 PC

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Jul 29, 2020 15:00

Quote I subscribe to PowerDirector 365. Maybe I don't understand my membership, but I thought it included free access to some stock footage. In my media library there's a Shutterstock icon and I click it and it shows several stock videos I would like to use. But when I downd them I get a long error message "an error occurres while opening this media file in the media library. It may be because the file is broken, an unsupported format, protected video content, or for another reason........."

If I click ok I get a prompt that the clips were successfully downloaded and available in the media library. If they are downloaded, I can't find them.

I'm on Windows 10 PC

Hi,

Ok try this post for the download locations to check if they are there:
https://forum.cyberlink.com/forum/posts/list/82744.page#post_box_340946

As for them not playing, many of the Shutterstock videos are .mov files and perhaps your system has not got the correct codec?

https://forum.cyberlink.com/forum/posts/list/82737.page#340871

https://forum.cyberlink.com/forum/posts/list/77927.page#319288

Cheers
PowerDirector Moderator