Cannot find music downloads on my Samsung Galaxy 8 to add background music.

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dolson

Newbie Joined: Jul 27, 2020 21:35 Messages: 2 Offline

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Jul 27, 2020 21:40

I downloaded several tracks to my phone for using in Action Director as background music, but the app doesn't recognize the files even when I have confirmed the files are in the correct location. Please advise. Files are .mp3 format.

Maliek

Senior Contributor Location: San Antonio, Texas USA Joined: Nov 10, 2012 12:01 Messages: 851 Offline

Jul 28, 2020 11:48

Quote I downloaded several tracks to my phone for using in Action Director as background music, but the app doesn't recognize the files even when I have confirmed the files are in the correct location. Please advise. Files are .mp3 format.

I have not used Action Director but the information on the Google Play store states that you should have the capability to add background music. Have you attempted to reach out to CyberLink to obtain support? In PowerDirector Mobile you can go to Settings > Send Feedback to send an email and a screenshot of your issue directly to CyberLink. Try looking in Action Director under settings to see if the Send Feedback option exists.

dolson

Newbie Joined: Jul 27, 2020 21:35 Messages: 2 Offline

Jul 28, 2020 13:49

Quote

I have not used Action Director but the information on the Google Play store states that you should have the capability to add background music. Have you attempted to reach out to CyberLink to obtain support? In PowerDirector Mobile you can go to Settings > Send Feedback to send an email and a screenshot of your issue directly to CyberLink. Try looking in Action Director under settings to see if the Send Feedback option exists.

Thank you for the suggestion, I will give that a try.