I don't know what happened, but it looks like you need to re-establish permission from Windows to access the necessary folders on your C: drive, specifically C:\ProgramData (and the Cyberlink folder there) along with C:\users\[user name]\AppData (and all subfolders, like Local and Roaming).

Open File Explorer and see if you cna manually access each of these. You may get a message stating that you need permission and clicking OK will take care of that. If you can't get permission that way, you'll need to try the more formal methods. Here's one article that describes the process and you can Google for more info if needed.

If you need to contact Cyberlink, you can't know the software revision (SR) if it isn't installed, and since you have a subscription you won't use any activation keys. As long as you're logged in to your CL account when making the support request, they'll have enough info to see that you're a subscriber without those details.

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Quote I don't know what happened, but it looks like you need to re-establish permission from Windows to access the necessary folders on your C: drive, specifically C:\ProgramData (and the Cyberlink folder there) along with C:\users\[user name]\AppData (and all subfolders, like Local and Roaming)...... .

Thank you - I checked each of those and can create a dummy text file in all those locations unimpeded.
(It looks like a spawned install routine, late in the install process of the Application Manager, isn't run with admin privileges.).

And thanks re the logging a fault guidance - makes sense - but these fields are mandatory on the tech support page - so I had to find a bit more of a sales-oriented inquiry form, where they didn't ask for such stuff.

Quote


Thank you - I checked each of those and can create a dummy text file in all those locations unimpeded.
(It looks like a spawned install routine, late in the install process of the Application Manager, isn't run with admin privileges.).

And thanks re the logging a fault guidance - makes sense - but these fields are mandatory on the tech support page - so I had to find a bit more of a sales-oriented inquiry form, where they didn't ask for such stuff.

You can fill "N/A" or whatever you want in those mandatory fields, and submit the contact form directly.


According to the error you described, it seems there were some security processes blocks the file writing from the installer.

Frankly speaking, although you can access the folders in the Windows explorer, it does not mean that any other programs can access and read/write data to the folders on your platform.
They should be treated in different ways because there should be no blocking when a "real person" manually browses the files and folders in the windows explorer, but a program process can be malicious.

The maunal control usually has higher access on PC, and it is easy work around any security access issues by simply escalating the privilege on system.


Are there any security settings or policies you applied on your platform that might cause the access issue?
A securtiy program can for sure block malicious processes, but it can also block normal program processes depending on the security level or configuration set in the security program.

Hi there,

When I install PowerDirector 365, I am experiencing the same error message. The problem occurs about 80-90% the way through of the installation progress bar.

I have sent a message to the help desk and have had one reply but this has not resolved the situation.

I am using 'Trend Micro Maxiumum Security' as my anti-virus software. What anti-virus software do you use? (Could this be a contributing factor?)


Did you ever get this error message resolved? If so, can you please let me know how, so that I can get this prgramme install successfully on my desktop.

Thank you and I hope to hear back from you.