Youcam 9 Deluxe crash on start every time

Krisjohn

Newbie Joined: Jul 13, 2020 21:31 Messages: 2 Offline

Solved by

Jul 13, 2020 21:39

I can't start Youcam any more.

I've tried removing any cams and virtual cams that aren't in use. I've updated my nVidia drivers. I've updated my Logitech software/drivers. I've reinstalled Youcam twice. Every time I launch it or an app starts it it crashes before I can make any changes or do anything.

Help.

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jul 14, 2020 21:00

Hello,

Please contact CyberLink Technical Support about this issue using the following link:

https://membership.cyberlink.com/support/service/technical-support.do

If you already have, please then respond with your CS ticket number so we can pass it on.

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Krisjohn

Newbie Joined: Jul 13, 2020 21:31 Messages: 2 Offline

Jul 15, 2020 22:22

Quote I can't start Youcam any more.

I've tried removing any cams and virtual cams that aren't in use. I've updated my nVidia drivers. I've updated my Logitech software/drivers. I've reinstalled Youcam twice. Every time I launch it or an app starts it it crashes before I can make any changes or do anything.

Help.

This was resolved after using Microsoft's tool to upgrade to Windows 10 2004.

Thanks for your time.

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