PD 365 Programme install hung at 99%

Kimboslice

Newbie Joined: Jun 22, 2020 10:51 Messages: 2 Offline

Solved by

Jun 22, 2020 11:04

My install is hung at 99%. Installing on Windows 10 but can't complete it.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jun 22, 2020 11:51

Quote My install is hung at 99%. Installing on Windows 10 but can't complete it.

Please post thedxdiag.exe TEXT file from your computer.

Did you remember to turn off all anti-virus programs during the install. Do you have enough free space on your system drive?

Kimboslice

Newbie Joined: Jun 22, 2020 10:51 Messages: 2 Offline

Jun 22, 2020 13:20

Quote

Please post thedxdiag.exe TEXT file from your computer.

Did you remember to turn off all anti-virus programs during the install. Do you have enough free space on your system drive?

Diag text attached. thank you

Filename	DxDiag.txt	Download
Description
Filesize	137 Kbytes
Downloaded:	178 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jun 22, 2020 14:26

I see a couple of possible issues. The first is that the AppManager crashes at the end of the test results show that you're running v1.7.2617.0, yet the latest version is 1.8.2922.0:

The App Manager is supposed to update itself each time you laiunch it, but you may want to log in to your CL account and download a new copy from the link on this page.

You didn't mention if this was the trial version or the paid version, but if it's the trial version you may want to download that again and see if the newer copy works better.

In addition, your Probook's video driver is about 9 months old and you might want to visit the HP support website to make sure you have the latest drivers installed. It's also possible that there are issues with how Windows is installed and/or configured, and you should be able to run HP's diagnostic tools to make sure everything is running smoothly before trying to install PD365.