YouCam 9 Crashes - Enhance the Current Video Image

JayCeeKeys

Newbie Joined: Jun 20, 2020 06:45 Messages: 1 Offline

Solved by

Jun 20, 2020 06:52

Hi Guys,

I've downloaded the trial of YouCam9 and am really tempted to buy it, however I have a major problem with the program currently. I need to fix up the lighting in my camera stream and click on the Enhance Current Video Image button.

As soon as I click on it, the program crashes with exception code 0xC0000094.

My system is Windows 10 Pro 64 bit - SSD with 16GB of RAM. The video image is 1920 x 1080 webcam.

Has anyone got any idea why the program crashes and how I can fix it?

Cheers,

Jay

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Jun 22, 2020 04:07

The info you provided is very limited.
I can only guess and give some general advice here.

Is your CPU or GPU an ancient one that released nearly or over 10 years, and you still use the legacy hardware on current Windows 10 OS to run any video programs?

If it is not the case, did you apply any additional overclocking plugin to alternate the GPU processing on your PC?
The webcam video effects are mainly processed by your computing units.

Disable or uninstall GPU overclocking tools directly, reboot Windows, and then try the enhancement features in youcam again.

You can also contact cyberlink support team to look into your case.

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.