Recording problem

pepegota

Newbie Joined: Sep 28, 2014 16:29 Messages: 37 Offline

Solved by

Apr 27, 2020 19:04

I installed a new external webcam. When I go to record I get the following error message: see attachment.
However, if I restart the program and go to record-it works. After that initial successful attempt any further attemps yield the error message. I must constantly restart to record. Is this program webcam sensitive?


Filename	error.jpg	Download
Description
Filesize	237 Kbytes
Downloaded:	4 time(s)

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Apr 27, 2020 20:51

Hello,
Please contact CyberLink technical support about this issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
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Software technical issues:
https://membership.cyberlink.com/sup

pepegota

Newbie Joined: Sep 28, 2014 16:29 Messages: 37 Offline

Apr 29, 2020 14:43

Quote Hello,
Please contact CyberLink technical support about this issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator

I returned the Webcam as it could not deal with YouCam 9 software. It was a Chinese junk model no doubt.
It worked with Zoom, however.
I ordered a Logtech C920. Does anyone know if this will work with YouCam 9 software?

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