Youcam 9 Deluxe Unresponsive (Click Error Sound)

KelK

Newbie Joined: Apr 24, 2020 14:59 Messages: 1 Offline

Solved by

Apr 24, 2020 15:35

I just purchased and installed Youcam9 Deluxe, however it doesn't allow me to do anything.

The program loads and displays the output from my webcam, however all of the options are greyed out. Clicking anywhere produces a Windows 10 error sound.

I have uninstalled and re-installed the program, run it as administrator, and run it in compatibility mode, to no avail.

Any ideas about how I can fix this?

Filename	youcam-error.png	Download
Description	Youcam9 Unresponsive
Filesize	221 Kbytes
Downloaded:	52 time(s)

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Apr 24, 2020 21:22

Hello,

This is not a common issue, so please contact CyberLink Customer Service right away:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Anonymous

May 15, 2020 07:29

Was this ever fixed? I am having the same problem.

lg5404

Newbie Joined: Jun 30, 2020 12:16 Messages: 1 Offline

Jul 03, 2020 10:52

I have exactly the same problem so to me that makes it seem like a common issue

simpool gamer

Newbie Joined: Aug 26, 2020 10:03 Messages: 2 Offline

Aug 26, 2020 10:08

Same problem with the free version. This is definitely looking like a common problem! You'd think in four months they would have addressed whatever the problem was.

This message was edited 1 time. Last update was at Aug 26. 2020 10:10

lwives

Newbie Joined: Aug 04, 2020 09:27 Messages: 2 Offline

Oct 15, 2020 14:02

I´m having exactly the same problem. It used to work well. However, I had to reinstall my machine due to an upgrade. Now, it is behaving like this: it opens, shows my image and camera, but irresponsible. If I try to use it (interact), it does nothing and plays the click error sound).

I found that this only happens with the "full mode" interface (i.e., when I open the application). If I open it through any other software (such as skype), the toolbar interface is opened (the bar on the right) and this bar works well. However, if I select the "full mode", it will go to the other interface where the problem happens)

Marcel001

Newbie Joined: Apr 29, 2020 06:15 Messages: 6 Offline

Jan 21, 2021 06:53

Unfortunately, I have the same problem. I bought YouCam 9.0, used also the patch 1915, so now it's YouCam 9.1. But it did not help.

Marcel001

Newbie Joined: Apr 29, 2020 06:15 Messages: 6 Offline

Jan 21, 2021 09:59

Quote Hello,

This is not a common issue, so please contact CyberLink Customer Service right away:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator

Unfortunately, I have the same problem. I bought YouCam 9.0, used also the patch 1915, so now it's YouCam 9.1. But it did not help. I contacted the support. Hopefully, they have a solution soon.

Marcel001

Newbie Joined: Apr 29, 2020 06:15 Messages: 6 Offline

Jan 26, 2021 05:48

The support said that I should look for the following path in my registry. But I found out that the youcam extry does not exist:

HKEY_LOCAL_MACHINE\Software\CyberLink\YouCam9\BuildInfo

Is it the same in your case, guys?

This message was edited 1 time. Last update was at Jan 26. 2021 05:57

AviT

Newbie Joined: Dec 02, 2013 03:58 Messages: 2 Offline

Jan 31, 2021 17:14

Has anyone managed to solve this problem ? I have the same issue.

lwives

Newbie Joined: Aug 04, 2020 09:27 Messages: 2 Offline

Feb 11, 2021 18:54

Quote Has anyone managed to solve this problem ? I have the same issue.

It started working after windows 10 has updated.

Marcel001

Newbie Joined: Apr 29, 2020 06:15 Messages: 6 Offline

Feb 14, 2021 07:15

Nope. Still does not work.

AviT

Newbie Joined: Dec 02, 2013 03:58 Messages: 2 Offline

Feb 14, 2021 08:55

I think I may have finally figured this out. I disabled the NVIDIA Experience Game OVerlay and is started working!

Marcel001

Newbie Joined: Apr 29, 2020 06:15 Messages: 6 Offline

Feb 15, 2021 12:00

This solution did not work for me. Youcam still has this error.

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Feb 16, 2021 01:46

Quote This solution did not work for me. Youcam still has this error.

Hello,

As I mentioned above, please contact CyberLink Technical Support about the issue. Here some other users have provided things that worked for them, but each case is different. So contact support with your DXDiag.txt file so they can help you with your uniquie case.

Cheers
YouCam Moderator