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read this Read Me Before Posting - Suggestions to Get the Best Results . forum members need at least DxDiag.txt file to help you.

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PepsiMan
'garbage in garbage out' 'no bridge too far'

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Quote welcome to the forum.

read this Read Me Before Posting - Suggestions to Get the Best Results . forum members need at least DxDiag.txt file to help you.

happy happy joy joy

PepsiMan
'garbage in garbage out'

I have ammended my post...thank you!

Quote I have ammended my post...thank you!

Thanks for posting the results. Your AMD Radeon driver is up to date, and I see that you're still running the Oct 2018 version of Win10 (Build 17763). That shouldn't cause PD to crash, but there's a chance that it's related to the underlying problem(s).

The easiest way to see if the issue is with PD itself or your current project is to start PD without loading any project. You may have to turn off that option under Preferences | Project.

Once you can launch PD cleanly, see if the problem comes back if you keep opening and closing it. Please make sure you wait a few seconds in between each attempt. Next, try opening up a different project and see if PD crashes, or if it only seems to happen with your current one.

If the issue seems to be with PD, try uninstalling it and then reinstall. You can keep your personal settings if prompted. If the issue looks more like it's related to your current project, see if there are any copies in the AutoSave folder that you can edit normally:



Back to my comment about the older version of Windows, the 10 most recent crashes are listed at the end of the report, and they're spread across several different programs/apps.

Generally speaking, when more than one app (or kind of app) crashes, that can be an indication that something's amiss with Windows core files, and this post details the two easiest and most effective tools (in bold type) to detect and repair these kinds of issues. You'll also need to do this before updating if you decide to get Windows up to date (Build 18363).

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Quote

Thanks for posting the results. Your AMD Radeon driver is up to date, and I see that you're still running the Oct 2018 version of Win10 (Build 17763). That shouldn't cause PD to crash, but there's a chance that it's related to the underlying problem(s).

The easiest way to see if the issue is with PD itself or your current project is to start PD without loading any project. You may have to turn off that option under Preferences | Project.

Once you can launch PD cleanly, see if the problem comes back if you keep opening and closing it. Please make sure you wait a few seconds in between each attempt. Next, try opening up a different project and see if PD crashes, or if it only seems to happen with your current one.

If the issue seems to be with PD, try uninstalling it and then reinstall. You can keep your personal settings if prompted. If the issue looks more like it's related to your current project, see if there are any copies in the AutoSave folder that you can edit normally:



Back to my comment about the older version of Windows, the 10 most recent crashes are listed at the end of the report, and they're spread across several different programs/apps.

Generally speaking, when more than one app (or kind of app) crashes, that can be an indication that something's amiss with Windows core files, and this post details the two easiest and most effective tools (in bold type) to detect and repair these kinds of issues. You'll also need to do this before updating if you decide to get Windows up to date (Build 18363).

Thank you for your wonderfully detailed response, I'll check on updating my Windows! I do think that I may have explained myself wrong. I have had no issue with crashes at all. My issue comes from being able to launch the application to begin with. Say I'm working on my computer for a half an hour, and I decide to open PD, I'll click on the desktop icon and nothing will happen. I can click it a million times and nothing will happen. If I reboot my computer, then usually I can open the program. So my issue isn't with crashing (it runs wonderfully when I'm in the program), it's that half the top the program won't launch...

Thanks for your time!

The program is likely still running.
If you have shadow files enabled shut them off and see if the problem persists.
You can also kill the process in task manager if you can find it. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
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Quote The program is likely still running.
If you have shadow files enabled shut them off and see if the problem persists.
You can also kill the process in task manager if you can find it.

I checked task manager the first time it happened, but it did not appear the program was running, because that was my initial thought too...I will most certainly check the shadow files though, because I know that I do have those on.

Thanks for your help, I'll let you know if that's the cure.