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Media Does Not Load
PowerDirector Tutorials
Senior Member Location: Tennessee Joined: Sep 29, 2014 20:25 Messages: 192 Offline
[Post New] Mar 05, 2020 03:46
When I run the subscription box that gives you the options to load PD or the other programs the media tab does not load it just keeps spinning it did this after the update. Anyone else has this happening?

PowerDirector Tutorials Team
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Mar 05, 2020 03:57
Hello,

This seems to be a common issue. Fix is to uninstall the CyberLink Application Manager, and then download and install the latest version from here:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Tutorials
Senior Member Location: Tennessee Joined: Sep 29, 2014 20:25 Messages: 192 Offline
[Post New] Mar 05, 2020 04:06
Did not fix it. Still spinning.


Quote Hello,

This seems to be a common issue. Fix is to uninstall the CyberLink Application Manager, and then download and install the latest version from here:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDirector Moderator
PowerDirector Tutorials Team
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Mar 05, 2020 04:11
Hello,

If that doesn't work, then maybe try again later, since it could be a server isse. Or, as with any issue, please contact CyberLink customer service about it:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Mar 05, 2020 11:27
The App Manager is working for me now after uninstalling/reinstalling it.

Take a look at the detailed steps that tech support sent me in another thread and see if going through the full process makes a difference

YouTube/optodata

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