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My main intrest is to get PowerDVD 19 to Work on my new Microsoft Surface Pro 7 using Windows 10 home. So my new tablet and my home desktop computers running Win10 acts the same when I insert a movie Blu dvd. The Win file explorer tries to id the dvd that I just inserted then fails to display therefore PowerDVD 19 won't see it. Inserting a non-Blu dvd movie audio files and some other files get displayed in file explorer but PowerDVD 19 won't play the movie. My home desktop running Windows 7 Ultimate runs Power DvD 19 Just fine Blu-ray dvd's work good. Got my Win 7 installed on USB, but it won't boot and I need a break now.
If your disc is not identifiable by the disc drive at least in Windows file explorer, it is expected that the disc cannot be played in powerdvd.
For your non-blu-ray video disc, I suggest you copy the files on hard drive, and then check the file playback on hard drive instead of on the disc. powedvd does not support the feature for playing "Blu-ray Audio" disc if you have any.