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Troubles with server connection
Jacques2950 [Avatar]
Newbie Joined: Apr 08, 2013 13:46 Messages: 8 Offline
[Post New] Feb 06, 2020 11:04
When I start powerdvd it keeps searching for the latest movie information.
it says "powerdvd cannot connect to the movie infotmation service. Check your internet connection and try again."
My internet connection is okay.
This happened 2 days ago and I hace not had an update from windows or bwhat so ever.
I did delete the cash, as it has happened a few years ago, but notting helps.
I deleted the program and then reinstalled it afain. Notting helps.
I use version Powerdvd 19 with the last update "PowerDVD_19.0.2403.62_Patch_DVD191021-02".
Is the movie server offline?

Jacques
QC2.0 [Avatar]
Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline
[Post New] Feb 06, 2020 20:31
My connection works fine. Their server is not down.
If the condition persists all the time, contact their support team for help.
Jacques2950 [Avatar]
Newbie Joined: Apr 08, 2013 13:46 Messages: 8 Offline
[Post New] Feb 06, 2020 20:36
Quote My connection works fine. Their server is not down.
If the condition persists all the time, contact their support team for help.

How can I contact their support team? I'm 71 years old and this is new for me.
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Feb 06, 2020 20:58
Quote

How can I contact their support team? I'm 71 years old and this is new for me.


Hello,

You can contact them here:

https://membership.cyberlink.com/support/service/technical-support.do

Regards,

PowerDVD Moderator

This message was edited 1 time. Last update was at Feb 06. 2020 20:59

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