Playback issues

Dave64

Newbie Joined: Feb 01, 2011 03:50 Messages: 3 Offline

Solved by

Jan 31, 2020 08:28

I running V19 with the latest patch downloaded today, but it still locks up and plays a black screen after running a few short movies on a playlist.

Using Intel 520 V 26.20.100.7755

Any ideas would be welcome.

Filename	dvdinfo.png	Download
Description	Settings - information
Filesize	103 Kbytes
Downloaded:	11 time(s)

This message was edited 1 time. Last update was at Jan 31. 2020 08:36

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Feb 12, 2020 21:12

Hello,

Please contact CyberLink Tech Support if you are still having this issue:

https://www.cyberlink.com/support/index.html?action=contactUs

Your issue could be related to your GPU, but hard to be certain. Please remember to attach your DXDiag file in these types of posts as requested, so users can help you here.

Cheers
PowerDVD Moderator

This message was edited 1 time. Last update was at Feb 12. 2020 21:12

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Dave64

Newbie Joined: Feb 01, 2011 03:50 Messages: 3 Offline

Feb 13, 2020 03:27

Quote Hello,

Please contact CyberLink Tech Support if you are still having this issue:

https://www.cyberlink.com/support/index.html?action=contactUs

Your issue could be related to your GPU, but hard to be certain. Please remember to attach your DXDiag file in these types of posts as requested, so users can help you here.

Cheers
PowerDVD Moderator

Hi

Thanks for the reply, please see file attached.

Dave

Filename	DxDiag.txt	Download
Description
Filesize	91 Kbytes
Downloaded:	421 time(s)

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Feb 14, 2020 08:10

Look at the near end of the dxdiag.exe report.

Looks like you have a lot of issues with freemake. Are the files you are trying to play are made with/ translated with that software?

You also have some issues with Windows including a blue screen event. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Dave64

Newbie Joined: Feb 01, 2011 03:50 Messages: 3 Offline

Feb 14, 2020 08:26

Quote Look at the near end of the dxdiag.exe report.

Looks like you have a lot of issues with freemake. Are the files you are trying to play are made with/ translated with that software?

You also have some issues with Windows including a blue screen event.

Thanks Steve, just deleted Freemake, will see how we go

Dave

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Feb 14, 2020 08:59

Perhaps a bit off topic. When you simply delete a program, a lot of files still remail that sometimes gum up the works.

I use the free (or pay for) version of Revo Uninstaller to get rid of most of the stuff left behind. If you are going to try it, use the MODERATE mode only (just to be safe). .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.