Screen Recorder 4 - Recording in 1440p not possible

Wahnfried1883

Newbie Joined: Dec 15, 2019 11:58 Messages: 6 Offline

Solved by

Jan 27, 2020 10:34

Hello,

as the title says, I cannot record in 1440p with Screen Recorder 4. Apparently this should be possible. The highest I can set in the program is 1080p. It is also only recorded in 1080p, although the screen resolution (desktop or game) is set to 2560x1440. Also, I don't have an "Original Resolution" option as stated in the help. All I see is the settings: 1080p> 720p> 480p. What can I do?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jan 27, 2020 12:47

As this thread shows, there are actually two different SR4 apps, Essential and Deluxe. However, I just checked on both and neither one has "Original Resolution" in the drop down menu!

Since the Help page clearly states that this option is supposed to be there, I suggest you contact tech support from this page. Please provide the URL of this thread in your request so they can see the info here.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Wahnfried1883

Newbie Joined: Dec 15, 2019 11:58 Messages: 6 Offline

Jan 27, 2020 16:03

Thank you for your response. I am using the Deluxe edition. As you suggested, I contacted the support. Did you see a 1440p option in the drop down menu during your testing?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jan 27, 2020 16:31

Quote Thank you for your response. I am using the Deluxe edition. As you suggested, I contacted the support. Did you see a 1440p option in the drop down menu during your testing?

No. Here's what each of the 3 versions show on my Surface Pro3. Only the original SR (released with PD14) shows an option to capture the full screen resolution:

SR2 is the current version that comes with PD18/365, and SR4 Essentials (on a different PC) shows the same resolutions as the Deluxe version.

This message was edited 1 time. Last update was at Jan 27. 2020 16:32

Wahnfried1883

Newbie Joined: Dec 15, 2019 11:58 Messages: 6 Offline

Jan 28, 2020 04:44

I just got an answer by the support and they say that recording higher than 1080p is not possible. This is by design. So my problem has been resolved. Thank you for your help!