What you're describing sounds a lot like PD is trying to open a problematic project. Although reinstalling seems like it would reset the option to always load the previous project (assuming it was checked before the problem happened), it's possible that the personalized settings were kept in place and it's still getting stuck.

An easy way to test this is to download the attached empty project and save it anywhere you can easily find it. Double-click on it to have PD launch and open it, and see if there's any change in behavior.

If it still gets stuck, please attach the DxDiag file that you sent to support. Maybe there's a clue or two in there.

It's also possible that a recent Windows update didn't go perfectly. The quick and easy way to check your system's health is to run sfc /scannow from an Admin-level command prompt (Google for more details if needed). That will check Windows' crucial system files and will repair many kinds of errors if they're present. You should run it again if it reports that it found errors, but couldn't repair them the first time through.

You also might want to try running dism /online /cleanup-image /scanhealth in the same window. This goes beyond the checks & repairs that sfc can perform.

Please post back with your findings.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Thanks for the reply. Tried opening the blank project and same issue. I had already ran sfc but good call on running dism, had not thought of running that. Turns out it didn't improve my situation. Still having same issue. I attached the dxdiag.

--Adam

Thanks for the DxDiag, and I'm sorry that neither of the system utilities had any impact. I'm concerned that the last section of the report shows PDR crashes along with many crashes of Dell.D3.WinSvc.exe along with two LiveKernelEvents.

This page is basically an ad for an uninstaller app, but it lists some details on the Dell app. You can try uninstalling it and reinstalling it from the Dell/Alienware webpage, although the official updates seem to be limited to Win7, 8 & 8.1.

The LiveKernelEvents might be caused by a problem with the video driver. One thing you can do is to uninstall the 441.87 nVidia driver completely, and then reboot. Run the installer again, and do a custom installation without the GEForce Experience, and uncheck everything except for the video driver itself. You'd probably want to reboot even if you're not prompted to. See if that allows PD to fully start.

If you're a gamer and need other options, run the nVidia installer again and try adding one component at a time while confirming that PD still works.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Thanks for the info. I am trying to work through all your suggestions. So far no luck but still trying things.

Quote Thanks for the DxDiag, and I'm sorry that neither of the system utilities had any impact. I'm concerned that the last section of the report shows PDR crashes along with many crashes of Dell.D3.WinSvc.exe along with two LiveKernelEvents.

This page is basically an ad for an uninstaller app, but it lists some details on the Dell app. You can try uninstalling it and reinstalling it from the Dell/Alienware webpage, although the official updates seem to be limited to Win7, 8 & 8.1.

The LiveKernelEvents might be caused by a problem with the video driver. One thing you can do is to uninstall the 441.87 nVidia driver completely, and then reboot. Run the installer again, and do a custom installation without the GEForce Experience, and uncheck everything except for the video driver itself. You'd probably want to reboot even if you're not prompted to. See if that allows PD to fully start.

If you're a gamer and need other options, run the nVidia installer again and try adding one component at a time while confirming that PD still works.

You might try a more conventional config with that laptop and your two monitors (currently hung off Nvidia GPU), unplug, reboot, and just run off your iGPU and see what you get with PD.

Jeff

Thank you for everyone's help! Nothing was working so last week I wiped the os and reloaded from scratch. This resolved whatever was going on.

I'm glad you were willing to try that. Although an OS reinstall is a big lift, it's almost always fixed the most stubborn PD issues I've run across that weren't caused by known PD bugs or hardware/driver incompatibility issues.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°