Ultra HD error 21110

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Sandrokarton

Newbie Joined: Jan 19, 2020 06:00 Messages: 3 Offline

Solved by

Jan 22, 2020 13:02

Hello, I cant play Ultra HD bluray because cyberlink say error 21110.
i have new update with cyberlinkpower downloader.

My PC
Asus Z390 ROG strix F gaming
TV samsung q8d55 (HDMI 2.0b cable)
CPU intel i5 9600 (UHD 630 graphics) with new version driver.
SGX enable software.

This message was edited 1 time. Last update was at Jan 22. 2020 13:03

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Jan 31, 2020 04:22

According to this FAQ:
https://www.cyberlink.com/support/faq-content.do?id=19797

I have doubts on that if your powerdvd19 is a legit version.
An un-authorized version would not become authorized after applied a genuine but free patch update.

Contact their support team first to verify the license you purchased.
https://www.cyberlink.com/support/index.html

This message was edited 2 times. Last update was at Jan 31. 2020 04:23

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