Two things: First, this is a user forum, and it's not a direct way for getting technical support from Cyberlink. To do that, please submit a request for support
here.
Second, there may be an issue with the server that's required to access this content. I typically don't have issues downloading content, but I'm currently seeing the same error message. It seems like it's due to a problem reaching this server: mx2.twmail.cyberlink.com
As I was typing this, the error went away on my system and all of the expected content appeared. Maybe things will work for other people now as well...
If this was actually a server problem, it would be more helpful if the message went from saying "you're not connected to the internet" to something more like "PD can't connect to the server. Try again later"
YouTube/optodata
DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors
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