screen recorder 2 does not start recording.

lorenzotbl1

Newbie Joined: Sep 25, 2016 01:33 Messages: 8 Offline

Solved by

Jan 13, 2020 04:46

hello
When i start recording it dosen t start the Pc freezes
and i have to do restart.
how i can do?
I have to uninstall and reinstall SR?
How can i do only SR?

Grazie
Lorenzo

JasonL

Newbie Joined: Apr 22, 2020 11:50 Messages: 2 Offline

Apr 22, 2020 12:00

Quote hello
When i start recording it dosen t start the Pc freezes
and i have to do restart.
how i can do?
I have to uninstall and reinstall SR?
How can i do only SR?

Grazie
Lorenzo

I also have screen recorder 2. When I click to begin recording the software grays out and the custom window changes colors as if it's recording. However, no recording is ever produced because I can not stop the recording or pause it. The webcam doesn't turn on either. I've added the webcam device in the settings. The only way I can stop it is to open task manager and end task. This is on Windows 10. Also if you open the preview window, then nothing is there. It just doesn't work right down to starting and stopping video. How do I fix this?

JasonL

Newbie Joined: Apr 22, 2020 11:50 Messages: 2 Offline

Apr 22, 2020 12:12

I just figured out that a patch was available. I installed that and now have a preview window. However, I can not click to stop the recording and the hotkeys to pause or stop do not work.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 22, 2020 13:46

Are you now at v2.1.0.7615? It would help if you could follow the steps in the Read Me Before Posting sticky thread to run the DxDiag test and attach the results here.

Sau Vui

Newbie Joined: May 29, 2020 12:17 Messages: 6 Offline

May 29, 2020 12:36

I have the same issue, once it starts to record and cannot be stop, need to stop by using task manager, but the video can't be played back, there all corrupted files, tried to get technician support few time but can't help. my SR 2 ver. is 2.1.0.6747

Filename	DxDiag.txt	Download
Description
Filesize	173 Kbytes
Downloaded:	331 time(s)

This message was edited 1 time. Last update was at May 29. 2020 12:41

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 29, 2020 12:52

Thanks for the DxDiag results. The crashes at the end of the file show that you actually have v2.1.0.7350 installed, which is the latest downloadable patch from Cyberlink. Does your About screen still show 2.1.0.6747?

Do you know if you bought ScreenRecorder separately or if it came bundled with PowerDirector? If it came with PD, what is its full version number?

This message was edited 1 time. Last update was at May 29. 2020 12:54

Sau Vui

Newbie Joined: May 29, 2020 12:17 Messages: 6 Offline

May 29, 2020 13:48

Quote Thanks for the DxDiag results. The crashes at the end of the file show that you actually have v2.1.0.7350 installed, which is the latest downloadable patch from Cyberlink. Does your About screen still show 2.1.0.6747?

Do you know if you bought ScreenRecorder separately or if it came bundled with PowerDirector? If it came with PD, what is its full version number?

It came with the bundle Cyberlink Power director and photo director, the screen recorder used to work at the beginning and last for about 2 months then it started the problem same as JasonL.


Filename	Screen Recorder After.PNG	Download
Description
Filesize	27 Kbytes
Downloaded:	6 time(s)


Filename	Annotation 2020-05-30 014419.jpg	Download
Description
Filesize	40 Kbytes
Downloaded:	7 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 29, 2020 14:35

That's very strange because that isn't the version shown in the 6 most recent DxDiag crashes:

Sau Vui

Newbie Joined: May 29, 2020 12:17 Messages: 6 Offline

May 30, 2020 00:14

Quote That's very strange because that isn't the version shown in the 6 most recent DxDiag crashes:

Can you please take a snapshot of PowerDirector's About screen?

I have run one more time DxDiag and the snapshot of PowerDiretor's About screen, hope can resolve this issue soon. i'm really appreciate all your time.

Filename	DxDiag.txt	Download
Description
Filesize	172 Kbytes
Downloaded:	209 time(s)


Filename	Annotation 2020-05-30 121051.jpg	Download
Description
Filesize	62 Kbytes
Downloaded:	6 time(s)

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 30, 2020 00:35

Sau Vui - Your PD17 screenshot show that you are behind on updating to the latest version (patch available).

To access the Screen Recorder screen with the version number, you need to open Screen recorder first. Click on the very top left button and then a window will open giving the screen recorder version number. The screen recorder is updated with a patch that is separate from the PD17 patches.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 30, 2020 01:14

Quote Sau Vui - Your PD17 screenshot show that you are behind on updating to the latest version (patch available).

To access the Screen Recorder screen with the version number, you need to open Screen recorder first. Click on the very top left button and then a window will open giving the screen recorder version number. The screen recorder is updated with a patch that is separate from the PD17 patches.