Why PowerDVD 17 won't play 4k blu-ray even in SDR

superb

Newbie Joined: Jul 27, 2011 09:36 Messages: 17 Offline

Solved by

Dec 28, 2019 10:23

First of all here is the system information about my pc

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer INTEL
System Model DZ77GA
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date INTEL - 27, BIOS Date: 04/26/12 15:22:02 Ver: 00.00.0039, BIOS Date: 04/26/12 15:22:02 Ver: 00.00.0039, 4/26/2012
Hardware Abstraction Layer Version = "6.1.7601.24540"
Installed Physical Memory (RAM) Not Available
Total Physical Memory 7.97 GB
Available Physical Memory 5.26 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 12.8 GB
Page File Space 7.97 GB
NVIDIA GeForce GTX 970

When I trying to play, it shows your display unable to play HDR(sure it is gtx970) move to SRD?
see attachment of srd.png

When I moving powerDVD to SDR, it showing your display driver is mismatched.
see attachment of graph.png

I have Installed latest graphic driver for gtx970. still that error not going.

I already tested with other bluray media players,But they are playing fine with smooth and no washout image quality(off course down converted to SDR)
But why not powerDVD?


Filename	sdr.png	Download
Description
Filesize	838 Kbytes
Downloaded:	2 time(s)


Filename	graph.png	Download
Description
Filesize	603 Kbytes
Downloaded:	2 time(s)

This message was edited 2 times. Last update was at Dec 28. 2019 10:32

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Dec 28, 2019 10:45

You need Windows 10 and your cpu is too old to have the proper graphics. See this FAQ for more info: https://www.cyberlink.com/support/faq-content.do?id=24170 and this recent post: https://forum.cyberlink.com/forum/posts/list/81087.page for the answer.

superb

Newbie Joined: Jul 27, 2011 09:36 Messages: 17 Offline

Dec 28, 2019 11:33

Quote You need Windows 10 and your cpu is too old to have the proper graphics. See this FAQ for more info: https://www.cyberlink.com/support/faq-content.do?id=24170 and this recent post: https://forum.cyberlink.com/forum/posts/list/81087.page for the answer.

Alright! my CPU is old, my GPU is also old for support full 4K "HDR" format but those are not old enough to play in "SDR" format

Why I have to upgrade my pc in to windows 10 just for play 4k blu-ray in SRD format?
There are so many free blu-ray players out there(I don't want to mention those names here) which can play fine in SDR format at windows 7!

PowerDVD is shareware app,it must have much bigger advantage for users than other freeware, but for this case it looks like completely opposite

This message was edited 2 times. Last update was at Dec 28. 2019 11:38