Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet
| Advanced Search >
Impossible to edit after latest 365 Update...useless customer support
Ikonographics [Avatar]
Newbie Joined: Jul 30, 2019 09:06 Messages: 6 Offline
[Post New]
Since the latest 365 update it is impossible to edit the tutorial thgat I have to upload in a few days. The image doesn't move when scrolling throughy the video making it impossible to find the right place to cut etc. Has anyone else had this problem? The "customer support" has been absolutely no help at all.,
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New]
You don't give us very much to go on, and it would be great if you'd follow the steps in the Read Me Before Posting stucky thread and attach the DxDiag results. It would also help if you made a screen recording showing exactly what the problem looks like, as sometimes that will contain significant clues.

You might also consider packing the project and uploading it to a cloud folder and pastng the link here so other people can test your exact project. Obviously, don't do that if you're not comnfortable sharing those source clips, but the more specifics you can provide, the better the chances are that other forum members can help.

YouTube/optodata


DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
Ikonographics [Avatar]
Newbie Joined: Jul 30, 2019 09:06 Messages: 6 Offline
[Post New]
Quote You don't give us very much to go on, and it would be great if you'd follow the steps in the Read Me Before Posting stucky thread and attach the DxDiag results. It would also help if you made a screen recording showing exactly what the problem looks like, as sometimes that will contain significant clues.

You might also consider packing the project and uploading it to a cloud folder and pastng the link here so other people can test your exact project. Obviously, don't do that if you're not comnfortable sharing those source clips, but the more specifics you can provide, the better the chances are that other forum members can help.


Here is a screen recording of the problem https://app.box.com/s/3aedurz5m8tb0m1acc7etkliwlxw96dm

This message was edited 1 time. Last update was at Dec 26. 2019 10:46

optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New]
Thanks very much for the recording. I don't see any problems when dragging the scrubber over here, and it might help if you simply stopped once in a while and hit the spacebar or clicked Play to let PD start previewing the clip. Repeat as necessary to find the exact location.

You also may want to check the settings for OpenCL and hardware acceleration under Preferences, as well as to lower your preview quality to HD Resolution to see if any of those make a difference.

YouTube/optodata


DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
Ikonographics [Avatar]
Newbie Joined: Jul 30, 2019 09:06 Messages: 6 Offline
[Post New]
Quote Thanks very much for the recording. I don't see any problems when dragging the scrubber over here, and it might help if you simply stopped once in a while and hit the spacebar or clicked Play to let PD start previewing the clip. Repeat as necessary to find the exact location.

You also may want to check the settings for OpenCL and hardware acceleration under Preferences, as well as to lower your preview quality to HD Resolution to see if any of those make a difference.


The scrubber moves, but the image doesn't move with it. this is what it should look like and what it did look like before the update
https://app.box.com/s/a420ozkhalwluz79dpf7nbvshgrc4y82

It only sort of works when I put the timeline preview quality to "Normal", butthen it is just a useless pixelated mess and I still can't see what I'm doing.
Powered by JForum 2.1.8 © JForum Team