Hello all,

I just upgraded from PD16 to PD18. My DxDiag report is at the bottom of this post.

I'm using Power Director 18.0.2313.0 (Ultimate)

Link to my error:
https://imgur.com/a/JH0XRi3

It says:
"An error occurred when opening this media file. It may have unsupported or protected audio, or it could be for another reason. You may continue editing the video part of the file only."

I'm creating a chronological compilation of old family home videos. Not all of the files have this error, so I checked the few that do and it seems pretty apparent what is happening. One of the files is during Christmas morning and the radio is playing Christmas music. So, I'm assuming that this is the "protected audio" part of the error. However, I disconnected from the internet and tried again and it still gives me this issue, even with files I had never tried to add while connected to the internet.

Luckily, I kept PD16 installed and I do not have this issue and am able to make the home video compilation without any problems. So, unless I am able to figure out how to resolve this I have essentially wasted my money on purchasing the upgrade to PD18.

I greatly appreciate any time or help that people may be able to give me. Thanks in advance!


Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.191105-1059)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 700-215xt
BIOS: Ver: MEM_8020.BIN vMEM80.20
Processor: Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16324MB RAM
Page File: 5400MB used, 27244MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode