PowerDVD 19 Not Working on New Dell Laptop

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JDFogg

Newbie Joined: Nov 12, 2019 13:23 Messages: 2 Offline

Solved by

Nov 12, 2019 13:47

I just bought a new Dell XPS 15 7590 laptop. I bought Power19 Ultra with it. I pluggeed in my Digistor external USB BluRay drive (which I also use with PowerDVD 15 on an older Dell XPS 8900 desktop with no problem). If l play a DVD with the laptop, PowerDVD 19 works fine. But if I load in a BluRay disc and hit play, I get the usual "Loading BluRay Disc" message, but then it disappears and I'm left with the main screen and the Play button again. No error messages. This happens also if I attempt to open a BD movie folder on the hard drive or an ISO image of a BluRay disc.

Any ideas on what's going on? Two hours with Dell Support yielded only a suggestion to contact Cyberlink. Any help appreciated.

--JDFogg

This message was edited 1 time. Last update was at Nov 12. 2019 13:50

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Nov 13, 2019 01:00

Quote Any ideas on what's going on? Two hours with Dell Support yielded only a suggestion to contact Cyberlink. Any help appreciated.

--JDFogg

Hello,

Please contact CyberLin Technical Support here: https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator

JDFogg

Newbie Joined: Nov 12, 2019 13:23 Messages: 2 Offline

Nov 13, 2019 09:01

Quote

Hello,

Please contact CyberLin Technical Support here: https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator

Thanks. I just did.l

--JDFogg

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