PowerDVD 13 refuses to activate after Windows reinstall, no answer from tech support...

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Antoine²

Newbie Joined: Feb 12, 2014 14:37 Messages: 3 Offline

Solved by

Oct 19, 2019 08:35

Hi,

I've bought a copy of PowerDVD13 in 2014 from Cyberlink (directly) and now the software refuses to activate my key when I'm trying to install it again on my PC (Windows 10), the reason being that it's been activated too many times or some bullshit. I'm not trying to use it on several computers at once or anything, I just want to use this on the computer of my choice. Is that too much too ask from a 70€ piece of non-OEM software?

I've contacted tech support properly (opened a "ticket") and have yet to hear from them 7 days after... Is this behaviour common from this company?

Sincerely,

Antoine

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 19, 2019 13:54

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Oct 23, 2019 15:28

Quote Hi,

I've bought a copy of PowerDVD13 in 2014 from Cyberlink (directly) and now the software refuses to activate my key when I'm trying to install it again on my PC (Windows 10), the reason being that it's been activated too many times or some bullshit. I'm not trying to use it on several computers at once or anything, I just want to use this on the computer of my choice. Is that too much too ask from a 70€ piece of non-OEM software?

I've contacted tech support properly (opened a "ticket") and have yet to hear from them 7 days after... Is this behaviour common from this company?

Sincerely,

Antoine

Moved from PDR forum.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do