30fps?

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

Solved by

Oct 15, 2019 14:20

I purchase power director many years ago and the fps were the same.There are many FREE programs able to produce completed videos in 60fps or more. Why is Cyberlink continuing to limiting the frames per second to 30?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 15, 2019 14:49

Well if you purchased PD "many years ago," then you wouldn't have the current version that comes with PD18, which records up to 120fps.

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

Oct 15, 2019 20:22

I no longer have PD installed, but I'm not speaking of the recording fps. It is the production fps which are capped at 30. Doesn't make for a good looking video when people are watching a 60-120fps video bottlenecked to 30fps.


Filename	PDscreenrecorderframespersecond.png	Download
Description	Screenshot of Screen Recorder 4
Filesize	47 Kbytes
Downloaded:	13 time(s)

This message was edited 1 time. Last update was at Oct 15. 2019 20:24

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 16, 2019 01:23

If you have ScreenRecorder 4, it has 120fps record and produce options:

Make sure you have version 4.2.1.7855 installed.

This message was edited 2 times. Last update was at Oct 16. 2019 01:29

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

Oct 16, 2019 03:07

I included two photos showing it is version 4.2.2.8482 and no update is available.


Filename	SRversioncheck.JPG	Download
Description
Filesize	16 Kbytes
Downloaded:	7 time(s)


Filename	SRversionupdateunavailable.JPG	Download
Description
Filesize	22 Kbytes
Downloaded:	4 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 16, 2019 12:17

Quote I included two photos showing it is version 4.2.2.8482 and no update is available.

No update is available because you've got a more recent version than I had. I have updated to 4.2.2.8482, and I have the exact same produce options as before, with up to 240fps for 720p clips.

Since there seems to be a problem with your system, I think you should contact tech support. Hopefully they'll be able to assist you.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

Oct 16, 2019 14:25

Quote

No update is available because you've got a more recent version than I had. I have updated to 4.2.2.8482, and I have the exact same produce options as before, with up to 240fps for 720p clips.

Since there seems to be a problem with your system, I think you should contact tech support. Hopefully they'll be able to assist you.

I sent them a message. Hopefully the CD back up I purchased does not have the same issue.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 17, 2019 23:29

Well I've just figured out why we're seeing two different sets of profiles - I was using the Essentials version and you have the Deluxe version.

I have since acquired the Deluxe version, and if I compare the profiles side by side, you can see that the Essentials version doesn't support 2k or 4k videos, but it does include 3 with high frame rates. Meanwhile, the Deluxe version has the higher pixel sizes, but nothing above 30fps:

In PD, you can easily add a custom output profile, but so far I don't see an easy way to do that with SR4.

I also have a support request in, and hopefully we'll get an answer soon to whether this is expected behavior or not, and if there's a way to get higher frame rates when using the Deluxe version.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

Oct 21, 2019 16:25

I received a response....

"Hi Mike,

Thank you for contacting CyberLink Technical Support.

We understand that you are unable to produce videos above 30 FPS in Screen Recorder 4. We are more than willing to assist you.

With reference to your query, please be advised that by current program design, Screen Recorder 4's basic video editing feature supports to export the editing up to 30 fps, it does NOT support to export video in 60 fps or above.

If you would like to edit the videos, and produce the editing in 60 fps, you are advised to import/edit the video, and produce it in our advanced video editing product "PowerDirector". You may refer to the link below: https://www.cyberlink.com/products/powerdirector-video-editing-software/overview_en_US.html
Please feel free to contact us back for further clarification or assistance related to CyberLink Products. Use the link below to get back to us:
https://membership.cyberlink.com/support/service/technical-support.do
Thank you and Regards,
Rhon Bryan
CyberLink Technical Support"

Basically, its a scam to upsale for power director. I'm not buying power director. There is free software available to produce 60-120fps videos. The software doesn't have the video editing like screen recorder, with titles and video effects, but it still produces more than 30fps.

This message was edited 2 times. Last update was at Oct 21. 2019 16:28

user7791

Newbie Joined: Mar 24, 2017 20:03 Messages: 13 Offline

Nov 04, 2019 14:15

The CD back up doesn't install. First they con me into buying the deluxe version which doesn't allow video production passed 30fps and now the back up CD doesn't install. According to them, my (recently updated) Visual C++ redistibutables need to be reinstalled. None of the other applications using C++ have problems.