MP4 option gone

Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!

Forum Index » YouCam & PerfectCam

MP4 option gone

NiteSite

Newbie Joined: Aug 25, 2019 15:27 Messages: 1 Offline

Solved by

Aug 25, 2019 15:36

here is my info on my PC:

The CPU is as follows: Intel(R) Core(TM) i7-8700 the GPU is a NVIDIA Quadro P2000 5 GB.

I have a new PC with the latest version of Windows 10. My old windows 7 PC died and there is no way to get that backup and running. I re-installed youcam 7 and all hardware and software is working but I am missing the MP4 option I only see AVI. According to the requirements for the software, I meet and exceed what is needed for the mp4 option to be available.

I need this fixed ASAP as I have some projects I need to finish up. Spending money on all this new hardware should not cause an issue like this.

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Aug 25, 2019 22:07

I think it's because your NVIDIA driver doesn't allow you use youcam to leverage its hardware encode capability.
You'll need to turn it on on NVIDIA control panel.

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.