preview problem in powerdirector 12

bobby78

Newbie Joined: Aug 11, 2019 10:34 Messages: 1 Offline

Solved by

Aug 11, 2019 10:44

Hi all, I'm new in this forum.
I have a big trouble...I've checked but I didn't find any useful topic. Please help me!

Inpowerdirector 12 I've uploaded in project space the resources (a video) I wat to edit, I can see the preview on the program. It is a MP4 file format, HD size, 29 fps.

When I put the file on the timeline, the preview is unavailable and appears as a single color screen (only the preview window, as instance in this case of green color) and the audio works. I've tried to change frame rate...but no good news, even changing size.

The file has been downloaded from a foreign broadcasting service.
Please help me.

This message was edited 1 time. Last update was at Aug 11. 2019 21:07

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Aug 11, 2019 21:06

Hello,

It is clear you mean PowerDirector, so this post will be moved and content updated to reflect the correct product.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

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optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 11, 2019 21:41

Quote Hi all, I'm new in this forum.
I have a big trouble...I've checked but I didn't find any useful topic. Please help me!

This thread should help you.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Aug 11, 2019 21:44

Quote When I put the file on the timeline, the preview is unavailable and appears as a single color screen (only the preview window, as instance in this case of green color) and the audio works. I've tried to change frame rate...but no good news, even changing size.

Usually a graphic driver issue, I'd try, unselect "Enable hardware decoding" in pref > Hardware Acceleration and see if that's enough. If not, verify that your graphic drivers (Intel, AMD, or Nvidia) are current for your platform.

Jeff

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 12, 2019 06:03

Green can also be a missing codec issue. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT