Hi Ray,
Thank you for naming the version and build numbers of PD7 - excellent bit of information.

Before looking into your problem any further I'd like you to install an update patch v3017
http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

Post again the results - my guess is most/all issues will be resolved.

Dafydd
[Moderator]

Quote: I have PD Deluxe 7 version 7.00.1714 installed on my laptop running Windows Vista.
I have a few issues with regards to the volume when editing video clips. When I import the windows media video files into the master video track for editing the video the sound track sometimes does not accompany the video clip. If I play the wmv clip with windows media player the sound can be heard.

Another problem occurs when after importing a wmv into the master video track and after editing, the sound can't be heard during playback of the edited clip in the master video track.

I can import several wmv files into one project edit them and some will have volume while some others won't ?

I've checked to ensure the volume is not muted or turned down.

Can you advise,

Thanks,
Ray

Dafydd,

Hi thanks for the reply...I did exactly that, install the update patch after I sent my inquiry email. I'll play around with it a few days and then post back.

On a side note, why is PD7 so prone to frequent crashes ? A bit annoying at times especially if I've forgotten to save my project after some involved video editing,

Ray

Quote: Hi Ray,
Thank you for naming the version and build numbers of PD7 - excellent bit of information.

Before looking into your problem any further I'd like you to install an update patch v3017
http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

Post again the results - my guess is most/all issues will be resolved.

Dafydd
[Moderator]

Quote: I have PD Deluxe 7 version 7.00.1714 installed on my laptop running Windows Vista.
I have a few issues with regards to the volume when editing video clips. When I import the windows media video files into the master video track for editing the video the sound track sometimes does not accompany the video clip. If I play the wmv clip with windows media player the sound can be heard.

Another problem occurs when after importing a wmv into the master video track and after editing, the sound can't be heard during playback of the edited clip in the master video track.

I can import several wmv files into one project edit them and some will have volume while some others won't ?

I've checked to ensure the volume is not muted or turned down.

Can you advise,

Thanks,
Ray

Hi Ray,

After you've applied the patch you should see a difference

Please post a diagnostic file with your reply - gives us all a chance to look at your editing system to see if there is an obvious problem.
http://forum.cyberlink.com/forum/posts/list/7958.page
Subject: PowerDirector - information we request and tasks to carry out.
PART B - attach it here

Ok, I have to admit this little fact: My brain is not reverse compatible and as a good sponge of a brain, it leaks. I'm using PD8 and have been for quite some time.

Dafydd