Can't reach Customer Service

cuzzzzz231

Newbie Joined: Jul 26, 2019 20:11 Messages: 11 Offline

Solved by

Aug 05, 2019 20:22

I've been trying to reach customer with questions re upgrading my trial version fto full Powe Director 17, but form doesn't let me to add the required my first and last names and go further. Happens every time I try to contact Cyberlink.

Questions:

1) May I load the program on two PCs? (I live alone and like to have conversion of family VHS tapes to DVD running on two computers. Every new program I've recently purchased allows me to have it on 2 PCs.

2) As happens with me with the trial program, many users have comlained that it will not burn longer videos to double layer DVDs... error message always shows half the new blank DVD is half full. Another older program that I have burns them perfectly on the DVD burner that I bought.

3) Last Saturday I went to the Cyberlink site on my old XP computer and found the program on sale for $79. I switched to this computer that I want to download the program to, and it was $99. Have not been able to find the ad again.

I'd like to buy the program but need to be sure it burns to double layer DVDs, and I can have it on two PCs. The trial program loaded perfectly on my two Windows 10 PCs with the same password.

Thank you
cuzzzzz@verizon.net

PowerDirector Tutorials

Senior Member Location: Tennessee Joined: Sep 29, 2014 20:25 Messages: 192 Offline

Aug 05, 2019 20:35

I sent email in for you when they answer I will update this thread

cuzzzzz231

Newbie Joined: Jul 26, 2019 20:11 Messages: 11 Offline

Aug 05, 2019 21:19

Quote I sent email in for you when they answer I will update this thread

Thank you

PowerDirector Tutorials

Senior Member Location: Tennessee Joined: Sep 29, 2014 20:25 Messages: 192 Offline

Aug 06, 2019 22:07

With reference to your query:
1) May I load the program on two PCs? (I live alone and like to have a conversion of family VHS tapes to DVD running on two computers. Every new program I've recently purchased allows me to have it on 2 PCs.

If you purchase only one copy of CyberLink products, you can only install on one computer at a time. If you want to install on other computers, you can purchase more copies. And we also offer volume licensing program:
http://www.cyberlink.com/stat/volume-license/enu/index.jsp

If you purchase a subscription software you can download and install your 365 subscription software on multiple computers. However, you can only be signed in to the software (ex. PowerDirector 365 or Director Suite 365) on one of those computers at a time.

If you would like to use the subscription on multiple computers at the same time, you need to purchase additional licenses with different CyberLink accounts/e-mail addresses.

2) As happens with me with the trial program, many users have complained that it will not burn longer videos to double-layer DVDs... error message always shows half the new blank DVD is half full. Another older program that I have burns them perfectly on the DVD burner that I bought.

You may try for example DVD profile "HQ 720x480/60i (9.5Mbps)" and burn it to a double layer DVD (8.5GB).

3) Last Saturday I went to the Cyberlink site on my old XP computer and found the program on sale for $79. I switched to this computer that I want to download the program to, and it was $99. Have not been able to find the ad again.

Please be advised that we have sales promotions with different packages (price + free bonus) through multiple channels, such as CyberLink website. We may have to get more details so we can identify your concern accurately and assist you further.

You can use Member10 discount and get 10% off. You may also subscribe to the newsletter for great deals and promotions for CyberLink software.
Login to your CyberLink account > scroll down to Account Setting > Newsletter Subscription > put a check and select Update Information.

Please feel free to contact us back for further clarification or assistance related to CyberLink products. Use the link below to get back to us:
https://membership.cyberlink.com/support/service/technical-support.do

Thanks and Regards,
John
CyberLink Technical Support PowerDirector Tutorials Team