Hi - More info on the loss of Folders:
There is definitely a problem with PhD10's handling of folders.
I had nearly completed a project that took a couple days - about 25 photos - and was building layers of each to add a frame in the background for them - simple.
I selected one of the photos that had not yet been layered, and put it on top of the layers that included the background. As I was going to clip the left side of the new photo, it jumped to a 45 degree tilt. As I attempted to straighten it, there was a series of flashes and and all of the project's folders and their sub-folders disappeared, along with their edited photos and the 4 layered photos I had completed and saved. "Disappeared" means they were gone from the project and hard drive.
Fortunately I'm slowly learning to back up everything I do on PhD10, so that I was able to reopen the backup. But the only items that were saved were the photos in the Library. The folders and the edited photos were all gone (or never there) in the backup.
I'm wondering - how many weeks do I have to be afraid of every click I make before someone at Cyberlink finds the problem.
Hint: There have been no updates to the PhD10 drivers since 2018 - while Windows 10 has had at least three major upgrades.
HP Support has put me on hold for updating drivers from Nvidia because they could not keep up on the hardware changes required.
So now I don't know where to go for assistance. I have paid support everywhere but all I'm getting done is my troubleshooting for high-performance graphics and audio. And I'm only a designer/publisher - not a technician.
Is anyone out there getting tired of losing money and time? I spent $2,000 on a new HP ENVY desktop just to get the performance to handle the DirectorSuite 365. I think I've lost my touch on picking hardware and software after 40 years in digital publishing.
How about you, PIX? What's to be done?
jaydigital