Powerdirector freezes/crashes when I open the PiP editor on my second monitor

blazman

Newbie Joined: Aug 09, 2010 19:27 Messages: 5 Offline

Solved by

Jul 14, 2019 13:31

This is very annoying. I have a laptop and have a seond monitor plugged in via HDMI and a HDMI to DVI adapter.

When I open the PiP exitor, the editor opens, it does not load the video and then it freezes. I have to kill the PD pprocesses and then start over. THe good think is that it teaches me to save frequently. If I move the PD window to the laptop screen then it works fine. Anyone know how I can fix this.. Specs below..

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
System SKU LENOVO_MT_80XS_BU_idea_FM_ideapad 320-15ABR
Processor AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G, 2700 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO 5QCN20WW, 11/29/2017
12 GB RAM

Name AMD Radeon R7 Graphics
PNP Device ID PCI\VEN_1002&DEV_9874&SUBSYS_39FF17AA&REV_C8\3&2411E6FE&0&08
Adapter Type AMD Radeon Graphics Processor (0x9874), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon R7 Graphics
Adapter RAM 512.00 MB (536,870,912 bytes)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jul 14, 2019 14:23

I'm sorry that you're having this problem. I've run PD for years on dual monitors and haven't ever run into this issue, so there's likely a driver or configuration issue on your system, and hopefully we can get it resolved quickly.

Please follow the steps in the Read Me Before Posting sticky thread and attach BOTH the DxDiag test results AND a screenshot showing the full PD version screen, including all the icons. That's the best way for us to get the required level of details to assist you.

This message was edited 1 time. Last update was at Jul 14. 2019 14:24

blazman

Newbie Joined: Aug 09, 2010 19:27 Messages: 5 Offline

Jul 14, 2019 16:35

Quote I'm sorry that you're having this problem. I've run PD for years on dual monitors and haven't ever run into this issue, so there's likely a driver or configuration issue on your system, and hopefully we can get it resolved quickly.

Please follow the steps in the Read Me Before Posting sticky thread and attach BOTH the DxDiag test results AND a screenshot showing the full PD version screen, including all the icons. That's the best way for us to get the required level of details to assist you.

thanks.

here is the info


Filename	pdversion.PNG	Download
Description	Powerdirector version
Filesize	57 Kbytes
Downloaded:	2 time(s)

Filename	DxDiag.txt	Download
Description	DxDiag file
Filesize	83 Kbytes
Downloaded:	197 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jul 14, 2019 16:55

Thanks very much for attaching these! I see that you have the latest version of PD and Win10, but your AMD Radeon R7 Graphics driver is more than 2 years old!

You definitely need to update that, especially with all the changes Win10 has made. I would go to the AMD support site and try the auto-detect feature to locate, download and install the most recent drivers for your system. Hopefully that will take care of this issue.

If you have trouble installing the AMD drivers, you may have to visit the Lenovo site to get the most recent "Lenovo-approved" drivers.

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blazman

Newbie Joined: Aug 09, 2010 19:27 Messages: 5 Offline

Jul 14, 2019 20:20

Quote Thanks very much for attaching these! I see that you have the latest version of PD and Win10, but your AMD Radeon R7 Graphics driver is more than 2 years old!

You definitely need to update that, especially with all the changes Win10 has made. I would go to the AMD support site and try the auto-detect feature to locate, download and install the most recent drivers for your system. Hopefully that will take care of this issue.

If you have trouble installing the AMD drivers, you may have to visit the Lenovo site to get the most recent "Lenovo-approved" drivers.

Thanks so much for responding. I am updating the drivers. I If I don't respond, that means you fixed it. Thanks again.