Error code = 0122 when playing a blu-ray

Merino

Newbie Joined: May 28, 2019 18:35 Messages: 6 Offline

Solved by

May 28, 2019 18:44

I am getting an error when trying to watch a blu-ray disc. This is only happening when my laptop is hooked up to a docking station to which 2 Dell HD monitors are hooked to.

Here is the error I receive:

"CyberLink PowerDVD cannot play back the protected content.

Try one of the following solutions to solve the problem:
1) Make sure your graphics card driver meets the minimun requirements. (You can find additional information on the CyberLink FAQ web site)
2) Do not use dual-monitors to play back this movie (Clone Mode). - (Error code = 0122)"

I'm not using clone mode, as my second monitor is an extension of my main screen.

Surely I should be able to watch a blu-ray on one of these monitors.. can anyone provide any help or troubleshooting tips?

Thanks in advance!

Livio

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

May 28, 2019 20:32

Surely you can, but you have to connect one monitor directly to your video card, i.e. not use a docking station. The connection needs to be closed and secure to play protected DRM content according to the Blu-ray Association content protection specs.

Docking stations might claim to be HDCP compatible, but the compatibility is not very trustworthy and the hardware quality is varied.

Dave

This message was edited 2 times. Last update was at May 29. 2019 01:54

Merino

Newbie Joined: May 28, 2019 18:35 Messages: 6 Offline

May 29, 2019 23:25

Quote Surely you can, but you have to connect one monitor directly to your video card, i.e. not use a docking station. The connection needs to be closed and secure to play protected DRM content according to the Blu-ray Association content protection specs.

Docking stations might claim to be HDCP compatible, but the compatibility is not very trustworthy and the hardware quality is varied.

Dave

Ok, I will try that.. thank you!