Can't import h264 clips made from logitech webcam directly into PD17

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

Solved by

May 07, 2019 10:23

I'm making video clips using a logitech HD webcam. They are H264 - MPEG-4 AVC (part 10) (avc1) Video, 1920x1080, audio is MPEG AAC (mp4a), stereo, 48000Hz, Bits per sample: 32.

When I try to drag these clips into PD17 the program closes without any warning message.

I have been able to edit them by processing them with ACDSee video studio first. I'm just saving them from ACDSee as H264 with as close specs to the original file as I can get.

Then I CAN drag them into PD17 and edit them.

Hope someone can help me figure this out. I'd rather do everything in PD17 and skip the ACDSee step, which is time-consuming to process a large file.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 07, 2019 10:59

You can point the webcam at say a tv screen and post a 6 to 10 sec. video as an attachment on your next reply. This allows users to check out and determine what may be needed.

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 09, 2019 09:56

Quote You can point the webcam at say a tv screen and post a 6 to 10 sec. video as an attachment on your next reply. This allows users to check out and determine what may be needed.

I'm trying to attach the file, but I get 'gateway timeout'. Unable to upload. 10 second clip.

It is 10,250KB.

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 09, 2019 09:58

Quote

I'm trying to attach the file, but I get 'gateway timeout'. Unable to upload. 10 second clip.

It is 10,250KB.

BTW the ten second clip, doesn't crash PD17, but it just displays as all-black. Larger size clips, not sure where the cutoff is, do crash PD17.

Raw video clips from Logitech HD webcam. h264 encoding.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 09, 2019 10:14

You can attach those files to Google drive or One drive. Microsoft Windows users get 5 GB free of storage on OneDiive. You need to set those files to public and attach the links so users can find them.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 09, 2019 12:09

Quote I'm trying to attach the file, but I get 'gateway timeout'. Unable to upload. 10 second clip.

It is 10,250KB.

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 09, 2019 19:16

https://1drv.ms/f/s!As4DMOFOK9Ajh4MVJKxtwPk_hNeJuw

Here's the two files on OneDrive. They are eight second clips.

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 09, 2019 19:23

I just applied the new patch for PD17. Same results. Crashes with large files from Logitech webcam, no error message. Smaller files imported but are black.

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

May 09, 2019 20:51

Hi src -

One of your files ("from logitech webcam") shows up in PDR17 as an audio only file. The other (from ACDSee) imports & plays back fine.

I just recorded a video on my Logtech C920 using the Logitech Capture app, imported into PDR and all was well. MediaInfo attached.

Hard to say what's happening with your PDR/PC for it to be closing down like that...

Cheers - Tony

Filename	2019-05-10_10-38-20.mp4.txt	Download
Description
Filesize	4 Kbytes
Downloaded:	236 time(s)

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tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 09, 2019 22:06

Do not know which Logitech webcam you are using. The C922 is capable of 1920 x 1080 resolution, 30p recording like the raw file you attached. According to the FAQ for the Logitech C922 webcam video recording is done by using third party software such as the Microsoft Camera App.: https://support.logitech.com/en_us/product/c922-pro-stream-webcam/faq#link_Use-the-C922-webcam-to-take-photos-and-record-videos . You may want to use this Microsoft app. You may also want to check for an updated Logitech driver.

I get the same result as Tony here.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 09, 2019 22:59

Strange about the audio-only issue as well as OP's crashes. That all points to varying levels of incompatibility with the source clip(s). I can import and preview both clips normally in PD17:

BUT, I get audio-only in PD14:

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 09, 2019 23:16

That is good that the files can be imported correctly in optodata's PD17 365. Can you please uncheck in Preferences/Hardware Acceleration/Enable hardware decoding and let us know if the result is the same as what Tony, src, and I experence. Thank you.

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 10, 2019 00:06

I appreciate all the help!

My webcam is a version of the c922. It was sold as a 'HD webcam' at Best Buy. May just be a c922.

I'm using the Logitech software to capture.

Sorry I should have read the howto before posting sticky before, read it now and here's my dxdiag and version screenshots.

The clip 'from ACDSee' was created from the 'raw' clip, so the raw version contains the video data.

I tried unchecking 'hardware acceleration for decoding' in the preferences tab and the results are the same.


Filename	PD17 scrnsht src 5-9-19.jpg	Download
Description
Filesize	305 Kbytes
Downloaded:	3 time(s)

Filename	DxDiag src 5-9-19.txt	Download
Description
Filesize	74 Kbytes
Downloaded:	251 time(s)

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 10, 2019 00:14

Here is the DxDiag report with the camera attached. It is listed as a C922 Pro Stream Webcam when I plug it in.

Filename	DxDiag with camera src 5-9-19.txt	Download
Description
Filesize	76 Kbytes
Downloaded:	225 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 10, 2019 00:24

Thanks VERY much for running the tests and attaching everything

Your nVidia driver is slightly out of date. You should download and install v430.39 unless you rely on nVidia's 3D driver.

More importantly, there's a newer version Logitech Capture, which may include a newer driver for your webcam. Please update those first, then take a sample video and see if things improve.

This message was edited 1 time. Last update was at May 10. 2019 00:28

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 10, 2019 00:40

Quote Thanks VERY much for running the tests and attaching everything

Your nVidia driver is slightly out of date. You should download and install v430.39 unless you rely on nVidia's 3D driver.

More importantly, there's a newer version Logitech Capture, which may include a newer driver for your webcam. Please update those first, then take a sample video and see if things improve.

You're welcome, I should have done that before.

This is the first time I plugged the webcam into this computer. I just use this computer for processing.

I capture on another computer, and just checked, it's logitech software is up to date. The dxdiag from that windows 10 computer is attached.

Installing the latest Nvidia drivers now.

Filename	DxDiag capture computer src 5-9-19.txt	Download
Description
Filesize	86 Kbytes
Downloaded:	269 time(s)

This message was edited 1 time. Last update was at May 10. 2019 00:41

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 10, 2019 00:54

Quote I capture on another computer, and just checked, it's logitech software is up to date. The dxdiag from that windows 10 computer is attached.

Installing the latest Nvidia drivers now.

Ok. If you still have problems even with the newer nVidia driver, you can try applying the PD17 2823 beta patch. Make a system image or system restore point beforehand so you can revert to v2727 if needed. Search online for more info if you're unfamiliar with those steps.

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ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

May 10, 2019 03:39

Just chiming in with a little note about the "varying levels of incompatibility" referred to earlier.

Just checked src's videos in PDR17 (365 subscription version) & it imports both files correctly (not as audio only). My previous observation was about PDR17 (2727 perpetual version). So - there are "varying levels of incompatibility" with PDR17

src - that really has not much to do with your issue. Just mentioned it for other participants.

Cheers - Tony
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the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

May 10, 2019 04:51

Quote https://1drv.ms/f/s!As4DMOFOK9Ajh4MVJKxtwPk_hNeJuw

Here's the two files on OneDrive. They are eight second clips.

I can preview & edit both normally in my PowerDirector 17.

This message was edited 1 time. Last update was at May 10. 2019 04:51

src

Newbie Joined: May 07, 2019 10:08 Messages: 20 Offline

May 10, 2019 10:21

Quote

I can preview & edit both normally in my PowerDirector 17.

Which version of PD17 are you using? The 365 subscription version or the 2727 ultra (I think called perpetual)?