Crashes on Chromebook

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helladave

Newbie Joined: May 06, 2019 19:31 Messages: 2 Offline

Solved by

May 06, 2019 22:04

I have a new Samsung Chromebook and have downloaded PowerDirector from the Google Play store. The app opens, optimizes for my computer and then immediately crashes upon completion of optimization. I have deleted the app and reinstalled I have also powered my computer off and back on. Any suggestions?

This message was edited 1 time. Last update was at May 07. 2019 05:26

Philwild

Senior Member Location: Hemel Hempstead, UK Joined: Oct 05, 2017 12:04 Messages: 208 Offline

May 07, 2019 05:03

Hi,

I'm assuming that you have enough RAM and have no other tabs or apps open? The app works well on my Asus Chromebook.

My only suggestion would be to uninstall and re-install.

Failing that you could try a powerwash and then trying to install.

Other than that, contact Cyberlink Support.

Regards

Phil

helladave

Newbie Joined: May 06, 2019 19:31 Messages: 2 Offline

May 07, 2019 11:06

I have not power washed. I'm not exactly wanting to, but I may try to do that. How do I reach customer service. Do you have a direct way of contacting them without it costing money?

This message was edited 1 time. Last update was at May 07. 2019 11:08

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 07, 2019 11:15

Technical support has never cost me any money. It is Phone support that cost ~$30. Link here: https://www.cyberlink.com/support/contact-support.jsp . They should be able to help.

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