Tell us more about the files you are trying to import and all about your computer via dxdiag.exe. If you have Windows 10, it is easy; a little more difficult with previous Windows versions. Use Windows to get help.

Did you have your antivirus active during the install? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote Tell us more about the files you are trying to import and all about your computer via dxdiag.exe. If you have Windows 10, it is easy; a little more difficult with previous Windows versions. Use Windows to get help.


System Information
------------------
Time of this report: 3/22/2019, 09:54:40
Machine name: DESKTOP-JHK3K4I
Machine Id: {E132F832-1A32-4CBF-89E8-509A0703FE53}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3650
BIOS: 3.7.0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 5271MB used, 4208MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Did you have your antivirus active during the install?

Yes, McAfee

Let me know if you need additional information. I really appreciate your help.

Thanks!

This is a user forum, and based on the level of support I think you'll need to resolve this, I suggest you contact Cyberlink directly so they can assist you. Here is the support contact page.

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rlmierau:

1) What kind of files are you trying to import?
2) What is the source?
3) dxdiag,exe run it (see next bulleted number) and attach the text file (not the individual lines of text)
4) Read this;; also scroll down for information on the dxdiag.exe file.
5) You probably have a bad install because of the active antivus. Repair or reinstall the program WITH THE ANTIVIRUS TURNED OFF. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.