Movie will not load

Jeramykt74

Newbie Location: Washington Joined: Mar 12, 2019 19:28 Messages: 3 Offline

Solved by

Mar 13, 2019 11:31

I am running version 18 on a widows 10 computer. Never had a problem until now it says this type of disc not supported. I play movies all the time. tried all my other drives, reinstalled the program still the same thing. any suggestions would be helpful.

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Mar 13, 2019 20:31

First, it is hard to provide any help when you gave so little detail. At minimum you should provide the requested information such as DXDiag file:

https://forum.cyberlink.com/forum/posts/list/66022.page#post_box_311122

Second, that symptom is usually a sign that your GPU driver or other driver needs updating.

David

Jeramykt74

Newbie Location: Washington Joined: Mar 12, 2019 19:28 Messages: 3 Offline

Mar 13, 2019 20:47

Quote First, it is hard to provide any help when you gave so little detail. At minimum you should provide the requested information such as DXDiag file:

https://forum.cyberlink.com/forum/posts/list/66022.page#post_box_311122

Second, that symptom is usually a sign that your GPU driver or other driver needs updating.

David

I keep all programs and hardware updated. Gpu was updated this week.

Filename	DxDiag.txt	Download
Description
Filesize	99 Kbytes
Downloaded:	342 time(s)

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Mar 13, 2019 21:26

OK, still don't know what kind of movie media you are playing or what version of PowerDVD you are using. Suggest to check if antivirus or firewall software blocks the powerdvd playback process. If that doesn't, then contact support

David

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Mar 14, 2019 10:31

near the end of the dxdiag.exe there are several major errors listed including a couple of blue screen errors. You should try to fix those. Also for PowerDVD 18, you should read this.:

https://www.cyberlink.com/support/product-faq-content.do?id=15680#Solution .
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Jeramykt74

Newbie Location: Washington Joined: Mar 12, 2019 19:28 Messages: 3 Offline

Mar 14, 2019 12:50

Quote near the end of the dxdiag.exe there are several major errors listed including a couple of blue screen errors. You should try to fix those. Also for PowerDVD 18, you should read this.:

https://www.cyberlink.com/support/product-faq-content.do?id=15680#Solution

Thanks for your response, I had not noticed the error messages at the end yet. Now where to start lol