PowerDVD 18 Ultra 32 Bit

Forum Index » PowerDVD (previous versions)

Suttles

Newbie Joined: Feb 16, 2019 13:20 Messages: 6 Offline

Solved by

Feb 17, 2019 10:14

I have a 64 bit OS but when the upgrade to PowerDVD installed it installed the 32 bit version. I went to the customer service link at Cyberlink to pose the question but it would never let me submit. It kept sying I should select the question type and even though the question type was selected it would not allow it to be submitted.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Feb 17, 2019 11:16

It is possible that your old one was 32- bit and you purchased an upgrade rather than a full version, so you got an upgrade instead. See this FAQ: https://www.cyberlink.com/support/product-faq-content.do?id=16448&prodId=4&prodVerId=930 .

As far as submitting question type you need to scroll to the bottom to continue not stay on that one question. That is the only way I know of to submit the question.

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Feb 17, 2019 20:36

powerdvd or powerdvd 18 is a 32-bit version software player, there is no 64-bit version so far.
It is regardless of you installing a full version or upgrade version.

32-bit version program is compatible with 32-bit and 64-bit Windows.

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.