Power Director Android can not export FHD video

NgocVo

Newbie Joined: Feb 10, 2019 23:55 Messages: 4 Offline

Solved by

Feb 11, 2019 00:48

Hi there, I have used Power Director App (with full purchase) to adjust my video, but i had a problem, I can't see FHD video or 4K as the picture. Is there something wrong with app?


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CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Feb 11, 2019 02:31

Hello,
Your Android device probably does not support the outputting of 4K video. It takes a lot of computing power.

See this FAQ for a list of supported chips:

https://www.cyberlink.com/support/product-faq-content.do?id=19787&prodId=360&prodVerId=-1&CategoryId=-1&keyword=

David

This message was edited 1 time. Last update was at Feb 11. 2019 04:14

NgocVo

Newbie Joined: Feb 10, 2019 23:55 Messages: 4 Offline

Feb 11, 2019 05:19

Quote Hello,
Your Android device probably does not support the outputting of 4K video. It takes a lot of computing power.

See this FAQ for a list of supported chips:

https://www.cyberlink.com/support/product-faq-content.do?id=19787&prodId=360&prodVerId=-1&CategoryId=-1&keyword=

David

Thanks your answer, but FHD tab was also dissapear. There were only SD and HD tab. You can see it from my picture.

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Feb 11, 2019 19:24

Same answer. What are the specs of your device?

NgocVo

Newbie Joined: Feb 10, 2019 23:55 Messages: 4 Offline

Feb 11, 2019 21:23

Quote Same answer. What are the specs of your device?

I use Samsung Galaxy S7+, android 7.11, the config as the picture. I also try it on Samsung Grand android 5.02 (an older device) from my friend, but it's active. You can see it in the picture below.


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This message was edited 1 time. Last update was at Feb 11. 2019 21:25

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Feb 12, 2019 02:22

I have a Samsung Galaxy 7 too and FHD and UHD output are working...see attached.

Not sure what's up with your device. Try uninstalling and then reinstalling PowerDirector Android.

By the way, the stuff you shared is just your device's software info, not the device specs. You can get the same app CPU-Z to view your full device specs.

Having said that, your OS is outdated. Was released over two years ago. Maybe try updating that as well, since mine is 8 and it is working for me.

David


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This message was edited 1 time. Last update was at Feb 12. 2019 02:26

NgocVo

Newbie Joined: Feb 10, 2019 23:55 Messages: 4 Offline

Feb 12, 2019 19:13

Quote I have a Samsung Galaxy 7 too and FHD and UHD output are working...see attached.

Not sure what's up with your device. Try uninstalling and then reinstalling PowerDirector Android.

By the way, the stuff you shared is just your device's software info, not the device specs. You can get the same app CPU-Z to view your full device specs.

Having said that, your OS is outdated. Was released over two years ago. Maybe try updating that as well, since mine is 8 and it is working for me.

David

My device information as below. I tried to reinstalll, but it 's not working. I tried to update, but my device can not get higher verson.


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