Quote Typically the file starts to process but the progress bar stops part way through and there is no error message (or file in the folder). My results are the inverse of yours - if I change a .wav extension to .mp3 it imports, but changing it to anything else produces a failure.
I have just lgged a ticket with Cyberlink as you suggested.

That behavior is very, very strange. It seems like renaming the clip is a partial workaround that would let you edit .wav clips in WE, but you still can't use it from inside PD. With all of the steps you've taken so far, I hope tech support can get this working for you!

When you see this, please post the CS number you received and be sure to update your ticket with the URL of this thread so that the technician can see everything that's happened so far and can also access your shared pictures and clips.

nhm1, more than likely a corrupt WMP. Installing 3rd party codec can remedy but I'd try to reset WIN7 WMP first by:

In Control Panel open "Programs and Features" then click on the "Turn Windows Features On and Off" link (top-left). Click the + sign to the left of the "Media Features" folder and see what's selected. You might need to uninstall Media Player by unchecking the boxes, clear Windows Media Player checkbox, Yes, OK, Restart the PC.

After restart, then bring up the dialog again and install it by clicking the boxes to make the checked again.

Jeff

Quote

That behavior is very, very strange. It seems like renaming the clip is a partial workaround that would let you edit .wav clips in WE, but you still can't use it from inside PD. With all of the steps you've taken so far, I hope tech support can get this working for you!

When you see this, please post the CS number you received and be sure to update your ticket with the URL of this thread so that the technician can see everything that's happened so far and can also access your shared pictures and clips.

Here is the enquiry number: CS001990385

Thanks again for your help and I will keep you posted.