Stuck at updating CyberLink Application Manager.

RichartAsia

Newbie Joined: Nov 24, 2018 19:56 Messages: 11 Offline

Solved by

Jan 10, 2019 22:59

Hi, I need help suddenly my CAM is just stuck at updating & icon just spinning.

Ended it restart also same issue then uninstall & reinstall still just stuck there.

I am unable to download or update any new templates.

PD launches as usual no issue just CAM is not working.

Please help...


Filename	Screenshot 2019-01-11 11.58.35.png	Download
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optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jan 10, 2019 23:08

I saw mine got updated today but everything went smoothly.

You can try uninstalling CAM and then reinstall it using the original installer - but try right-clicking on it, then choose Run as Administrator and see if that helps it get the newest version installed properly.

YouTube/optodata

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PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Jan 10, 2019 23:16

As Optodata suggested, please try uninstalling and performing a full reinstallation of CAM with the latest version, if updating did not work.

You can find the latest build here I believe if you are a subscriber: https://membership.cyberlink.com/prog/member/service/manage-subscription.do?lang=ENU&affid=2581_0_712

Cheers
PowerDirector Moderator

This message was edited 1 time. Last update was at Jan 11. 2019 00:43

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

RichartAsia

Newbie Joined: Nov 24, 2018 19:56 Messages: 11 Offline

Jan 11, 2019 00:20

Quote As Optodata suggested, please try uninstalling and performing a full reinstallation of CAM with the latest version, if updating did not work.

You can find the latest build here I believe if you are a subscriber: https://membership.cyberlink.com/prog/member/service/manage-subscription.do?lang=ENU&affid=2581_0_712

Cheers
PowerDirector Moderator

Excellent the manual update works like a charm! my original was dated CyberLinkApplicationManager_PowerDirector365_APM180612-01

thanks for help guys

This message was edited 1 time. Last update was at Jan 11. 2019 00:44

Maliek

Senior Contributor Location: San Antonio, Texas USA Joined: Nov 10, 2012 12:01 Messages: 851 Offline

Jan 12, 2019 11:07

Quote As Optodata suggested, please try uninstalling and performing a full reinstallation of CAM with the latest version, if updating did not work.

You can find the latest build here I believe if you are a subscriber: https://membership.cyberlink.com/prog/member/service/manage-subscription.do?lang=ENU&affid=2581_0_712

Cheers
PowerDirector Moderator

Gotta check this out. My CAM is trippin'!!!!!!!!!!!! Subscribe to PowerDirector University on YouTube.

Subscribe to PDU Mobile on YouTube.

Maliek

Senior Contributor Location: San Antonio, Texas USA Joined: Nov 10, 2012 12:01 Messages: 851 Offline

Jan 12, 2019 12:35

Quote

Gotta check this out. My CAM is trippin'!!!!!!!!!!!!

Installed update and it's working now. There is still joy in Mudville. Subscribe to PowerDirector University on YouTube.

Subscribe to PDU Mobile on YouTube.

RichartAsia

Newbie Joined: Nov 24, 2018 19:56 Messages: 11 Offline

Apr 09, 2019 21:30

Quote As Optodata suggested, please try uninstalling and performing a full reinstallation of CAM with the latest version, if updating did not work.

You can find the latest build here I believe if you are a subscriber: https://membership.cyberlink.com/prog/member/service/manage-subscription.do?lang=ENU&affid=2581_0_712

Cheers
PowerDirector Moderator

Hi I'm back cause to CAM is not loading again. why does this keep on repeating with CAM?

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 09, 2019 22:23

Quote

Hi I'm back cause to CAM is not loading again. why does this keep on repeating with CAM?

The latest update worked on both our computers here, so we suggest that you contact CyberLink CS about this issue. Maybe they can figure out why the updates are not working on your computer. Be sure to include you DXDiag.txt file.

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

spence524

Newbie Joined: Aug 09, 2019 08:43 Messages: 4 Offline

Apr 29, 2020 20:31

I had this problem and a black box was covering my CAM software and popped up when I clicked to update PD. I learned it was by GPU's On Screen Display OSD that was causing the pop up to be blocked.