Black Box in Recorded Screen

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Solved by

Nov 03, 2018 14:47

Has anyone had issues with/solutions to a black box covering the lower right screen that appears in every recording?

This appears in every attempt and has the same ratio of the screen covered regardles of caputured image size.
It is always there, regardles of:

The source material (either personal video or downloaded material). Even if I simply record the static screen, it still has the box.
* The monitor I record of of.
* The placement of the source material I record,
* The type of recording choice in Screen Recorder (i.e., Full Screen, Lock to app, custom, etc.).

Submitted a ticket but hoping somebody here might have an insight.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 03, 2018 20:03

It would help if you attached a screenshot, or uploaded a sample recording to YouTube and posted the link. You can paste the YT link using this box from the forum's compose message page:

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 03, 2018 21:12

Quote It would help if you attached a screenshot, or uploaded a sample recording to YouTube and posted the link. You can paste the YT link using this box from the forum's compose message page:

Absolutely!

https://drive.google.com/open?id=17w4F4MlXflKQGep9raBKVhMRanKqa1GX

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 03, 2018 21:42

Fascinating! I have no idea what's going on as I've never seen anything like that. Can you click on the "?" on the top right and post what version this is?

You've tried many different settings, but let's see what happens if you 1) lower the video resolution on the main app screen; and 2) change the Enable hardware encoding setting on the Preferences | Video tab.

It may help to see the DxDiag test results. Please see the Read Me post at the top of this forum for instructions.

YouTube/optodata

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optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 03, 2018 21:50

Also, what happens if you click on the Open Preview button at the top right? Does the black box appear in the preview screen, too?

This message was edited 2 times. Last update was at Nov 03. 2018 21:52

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 03, 2018 22:10

For part 2, yes on the preview. There is the box. When I adjust the framing, it remains constant.

When I adjust the resolution and framerate, it remains the same as well.

Here is the DXDiag link:

https://drive.google.com/open?id=1K9tqSrjzlHxBG9Tjh9_8b1Ej3IU5nkiq

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 03, 2018 22:13

Quote Fascinating! I have no idea what's going on as I've never seen anything like that. Can you click on the "?" on the top right and post what version this is?

You've tried many different settings, but let's see what happens if you 1) lower the video resolution on the main app screen; and 2) change the Enable hardware encoding setting on the Preferences | Video tab.

It may help to see the DxDiag test results. Please see the Read Me post at the top of this forum for instructions.

For the Enable hardware encoding and preferences, this is in PowerDirector?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 03, 2018 22:38

Quote
For the Enable hardware encoding and preferences, this is in PowerDirector?

No. From the gear icon of Screen Recorder:

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 03, 2018 22:45

Quote ... Here is the DXDiag link ...

The crash log at the end shows that you're using PowerDirector9 (from around 2010). Is that correct?

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 01:16

Quote

The crash log at the end shows that you're using PowerDirector9 (from around 2010). Is that correct?

Yes, I had 9 on the system. I removed it completely, restarted the system, and still have the same black box. Keep eliminating potential issues!

This message was edited 1 time. Last update was at Nov 04. 2018 20:48

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 01:20

Quote

No. From the gear icon of Screen Recorder:

Also, what version do you have?

Unchecked the "Enable hardware encoding" and restarted the program. Box remains unchecked but the infamous black box continues to haunt the party. . .

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 01:22

Quote Fascinating! I have no idea what's going on as I've never seen anything like that. Can you click on the "?" on the top right and post what version this is?

You've tried many different settings, but let's see what happens if you 1) lower the video resolution on the main app screen; and 2) change the Enable hardware encoding setting on the Preferences | Video tab.

It may help to see the DxDiag test results. Please see the Read Me post at the top of this forum for instructions.

Apologies at missing the question - Verson 17.0.2126.0

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 11:22

Quote

The crash log at the end shows that you're using PowerDirector9 (from around 2010). Is that correct?

I've tried disconnecting individual monitors, starting the program in different modes, and still have the same outcome. Any additional ideas?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 04, 2018 12:18

Apologies at missing the question - Verson 17.0.2126.0

That's the current subscription version of PD17. If you have the stand-alone version, there is one released patch and one beta patch you should install to see if either makes any difference.

Also, I actually was originally asking about your screen recorder version. Can you check and post that?

Since you've already removed PD9, I'm wondering if there might be a conflict with another older version of the program. Make a full system backup, then uninstall any/all other versions up to PD14 or so, and then run the PD17 installer again (which will automatically reinstall Screen Recorder).

That will at least rule out or confirm a conflict. If that wasn't the problem and you still want to use the older editors, simply restore your system from your backup. If you don't have any other versions installed, try uninstalling/reinstalling PD17.

Finally, if the issue persists even after a PD17 reinstall, I think it would be time to contact Cyberlink Tech Support and get them involved.

One last request: Something happened to the forum formatting in your 5th post. If you went back and edited it, see if you can clear up the issue by checking the content in between the first "[quote]" and "[/quote]" markers. There may be a missing or duplicate tag right after you say "Keep eliminating potential issues!"

This message was edited 3 times. Last update was at Nov 04. 2018 12:36

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 14:07

Quote

Apologies at missing the question - Verson 17.0.2126.0

That's the current subscription version of PD17. If you have the stand-alone version, there is one released patch and one beta patch you should install to see if either makes any difference.

Also, I actually was originally asking about your screen recorder version. Can you check and post that?

Since you've already removed PD9, I'm wondering if there might be a conflict with another older version of the program. Make a full system backup, then uninstall any/all other versions up to PD14 or so, and then run the PD17 installer again (which will automatically reinstall Screen Recorder).

That will at least rule out or confirm a conflict. If that wasn't the problem and you still want to use the older editors, simply restore your system from your backup. If you don't have any other versions installed, try uninstalling/reinstalling PD17.

Finally, if the issue persists even after a PD17 reinstall, I think it would be time to contact Cyberlink Tech Support and get them involved.

One last request: Something happened to the forum formatting in your 5th post. If you went back and edited it, see if you can clear up the issue by checking the content in between the first "[quote]" and "[/quote]" markers. There may be a missing or duplicate tag right after you say "Keep eliminating potential issues!"

The Screen Recorder is 2.1.0.4444

I deleted everything including all additional content packs, and reinstalled. Downloaded the most recent patch (PowerDirector_2126_GM.2.1_Patch_Patch_VDE180925-02) and installed them as well. Still the same. Where can I find the beta patch to install?

I would upgrade to 3 if I thought this would eliminate the box.

This message was edited 1 time. Last update was at Nov 04. 2018 14:09

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 04, 2018 14:17

I am thinking you have your webcam enabled, but you don't have a webcam or it's not set up correctly and you are getting a black box rather than the video signal. Disable the camera selection.

This message was edited 1 time. Last update was at Nov 04. 2018 14:18

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 14:40

Quote I am thinking you have your webcam enabled, but you don't have a webcam or it's not set up correctly and you are getting a black box rather than the video signal. Disable the camera selection.

I disabled my camera completely and restarted the program. Sadly, same black box. It was certainly worth a shot! Other ideas?

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Nov 04, 2018 14:46

See this post for a workaround that works for me: https://forum.cyberlink.com/forum/posts/list/77667.page .

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 04, 2018 14:58

Quote The Screen Recorder is 2.1.0.4444

I deleted everything including all additional content packs, and reinstalled. Downloaded the most recent patch (PowerDirector_2126_GM.2.1_Patch_Patch_VDE180925-02) and installed them as well. Still the same. Where can I find the beta patch to install?

I would upgrade to 3 if I thought this would eliminate the box.

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 16:43

Quote

The 2224 beta patch is here: ]https://forum.cyberlink.com/forum/posts/list/77602.page

Sadly, still no change. May be to the point of relying on tech support. . .

Increasingly tempted to simply upgrade to Screen Recorder 3, but understandably not sure if this will make any difference. Does anyone know if 3 has a significantly different structure or simply more features?

This message was edited 1 time. Last update was at Nov 04. 2018 20:47