This is the temporay fix that has been developed and is referred to here.
As the above thread indicates, this patch is a temporary solution and a full resolution is still being developed. The release notes are as follows:
Workaround Download and Release Notes ==============================
A workaround solution has been found so the users can enter Produce room to produce video, but the option “Hardware Video Encoder” will be disabled when trying to produce a H.265 profile video.
Please follow these steps to replace the module.
1. Update PowerDirector to the latest version via the patch download link.
https://www.cyberlink.com/support/powerdirector-video-editing-software/patches_en_US.html
Please note that this workaround module is version sensitive.
- PowerDirector 15 v3929
- PowerDirector 16 v3408
- PowerDirector 17 v2126
2. According to your PowerDirector version, download the file PDR.exe from the download links below.
PowerDirector 15:
http://download.cyberlink.com/ftpdload/cs/Temp/VDE183408-0005/PDR15%5b15.0.3929%5d%5bx64%5d/PDR.EXE
PowerDirector 16:
Hotfix removed, as latest PowerDirector patch nullifies it. Please see this workaround instead:
https://www.cyberlink.com/support/product-faq-content.do?id=23900
PowerDirector 17:
Hotfix removed, as latest PowerDirector patch nullifies it. Please see this workaround instead: https://www.cyberlink.com/support/product-faq-content.do?id=23900
3. Browse to the PowerDirector installation folder to find the file “PDR.exe” (no quotes) and rename the file as the backup.
4. Copy the downloaded “PDR.exe” (no quotes) to PowerDirector installation folder and then launch PowerDirector to try again.
Please note that this workaround can let you to enter PowerDirector Produce room to produce video, but the option “Hardware Video Encoder” will be disabled when trying to produce a H.265 profile video.
We are still working on the solution to produce H.265 profile video with Intel Quick Sync.
According to the current information we have available, the issue might only happen on a specific Intel GPU + VGA driver combination.
You may also try to reinstall your Intel VGA driver to version 24.20.100.6194 or below as the possible solution.
Intel VGA driver download page:
https://downloadcenter.intel.com/download/27892/-Windows-10-Intel-?product=98909
Notes End ==========================================================
Cheers
PowerDirector Moderator
This message was edited 6 times. Last update was at Nov 28. 2019 21:07
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