All of a sudden my (built-in) display is not HDCP

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Solved by

Oct 17, 2018 01:10

Out of the blue tonight I can no longer watch any of my Blu Ray movies, because PowerDVD now thinks I have an "incompatible display".

Note that this is an Alienware 17R4 laptop -- the display has never changed.

I ran the BD avisor (attached) and sure enough it now claims that my display is not HDCP compatble.

It's absolutely awesome that I cannot watch the movies I purchased, with the software I purchased, on the computer and drive I purchased, and the OS I purchased, just because someone out there is afraid that I might be a thief.

Filename	HDCP error.html	Download
Description
Filesize	6 Kbytes
Downloaded:	403 time(s)

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Oct 17, 2018 01:55

I think that it is Not a sudden.

Windows always upates itself at background after you reboot PC, sometimes it contains driver update as well.
However, powerdvd does not update itself these weeks.

New update fixes old bugs, and creates new issues.

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Oct 17, 2018 10:54

Quote I think that it is Not a sudden.

Windows always upates itself at background after you reboot PC, sometimes it contains driver update as well.
However, powerdvd does not update itself these weeks.

New update fixes old bugs, and creates new issues.

Thanks for your reply.
So you think this is due to a Windows update?
And you're suggesting that my only solution is to wait for a PDVD patch?

If that is the case, I sure hope that it comes soon.

I downloaded and ran the Intel Driver update utility -- but it says that it can't do anything because I have a "manufacturer customized driver" -- I have yet to hear a response from Alienware support (Dell)

This message was edited 1 time. Last update was at Oct 17. 2018 10:55

Duggyhow656

Newbie Joined: Mar 18, 2017 03:51 Messages: 31 Offline

Oct 17, 2018 16:17

Hi, I’m sure you tried rebooting your pc, right? Also, try uninstalling and reinstalling your intel display driver. If that doesn’t do it, I’d try to reset your Windows build installation, especially if your having other issues also. It’s better to build your own htpc. That way you don’t have to deal with restrictions from the manufacturer.

Quote
Thanks for your reply.
So you think this is due to a Windows update?
And you're suggesting that my only solution is to wait for a PDVD patch?

If that is the case, I sure hope that it comes soon.

I downloaded and ran the Intel Driver update utility -- but it says that it can't do anything because I have a "manufacturer customized driver" -- I have yet to hear a response from Alienware support (Dell)

This message was edited 1 time. Last update was at Oct 22. 2018 20:53

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Oct 17, 2018 17:13

Yes indeed, rebooting was the first thing I tried.

Then checking for driver updates.

Not having any other problems with this machine. In-fact it runs superbly. And I used to be able to watch BD's on it. So I'm very curious what could have messed that up.

Multiple virus scans show nothing, either.

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Oct 22, 2018 16:50

Hearing nothing but crickets from Dell about this...

Any news on this magical PowerDVD patch to solve my problem?

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Oct 23, 2018 21:19

Plot twist:

Now receiving the following error details when trying to play a disc, although the advisor still shows the same as in my first post.


Filename	PowerDVD graphics driver.PNG	Download
Description
Filesize	13 Kbytes
Downloaded:	7 time(s)

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Oct 24, 2018 03:53

Does your laptop have hybrid GPUs? (intel + NVIDIA)

Disable the nvidia gpu in windows device manager, and check bd playback again.

Perhaps there are some compatibility issues happened after any system or driver alternation these weeks.

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Oct 26, 2018 15:49

[quotePostId=317470]Does your laptop have hybrid GPUs? (intel + NVIDIA)

Disable the nvidia gpu in windows device manager, and check bd playback again.

Perhaps there are some compatibility issues happened after any system or driver alternation these weeks.[/quotePostId]

Even though it would've really annoyed me to need to diable my NVIDIA each time, I went to Device Manager and diabled the NVidia Diplay Adapter leaving only the Intel HD 530, and still received the same message.

Synergy

Newbie Joined: Oct 02, 2017 13:52 Messages: 21 Offline

Mar 14, 2019 20:37

Updating this thread because I finally found a solution.
HDCP issues were caused by Windows 10 Hypervisor.
After that was turned off, BD's played normally on the in-built display.

Hopefully this will help someone else.