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Okay well thats what it sounded like you were saying. Also the average user is gonna have no idea what you are talking about as far as codecs and stuff. I barely do myself. PD should come with a package or at least a pop up or something, some way to let the user know that they have to install that stuff and provide at the very least a link to download and install it or like instructions on how to do that. No average computer user is gonna know how to do that and they shouldn't have to look up online on how to fix this problem. Clearly other video editing software has figured out how to make there shit so this issue does not happen so yes it is PD's problem and they need to fix this or find some way to let users know and how to fix it with clear instructions during the install.
Hi,
We all understand how frustrating it is when things don't go to plan, but please bear in mind that this is a user to user forum, hosted but not directly monitored by CyberLink, and that if you feel other users can help your particular issue then you need to provide sufficient information to enable them to do that.
Please also bear in mind that all users answering questions do so as volunteers, giving of their time and experience. No-one should expect an answer to their query or issue, and no-one is under an obligation to help.
So, by all means post your issue, ask for assistance and feedback your own findings or whatever, but no-one can help if you don't provide sufficient information. We try to discourage using the forum as a social media platform, just to vent or opine, because it can so easily make a forum an uncomfortable place for many folk.
Optodata has indicated some preliminary steps to help you gain help from others.
PowerDirector Moderator