Power Director - Android 44 Projects Just Vanished

Jaybo

Newbie Joined: Mar 25, 2018 17:55 Messages: 28 Offline

Solved by

Sep 02, 2018 14:39

Hi.

I am currently swinging between rage, disbelief, fear and nausea. Not the most enjoyable quartet.

I use Power Director - Android version 4.14.1

Android version 6.0.1

I have 44 incomplete projects. Many of which are just versions of each other. However there are at least 10 different projects that are unique and incomplete. One of which is a video for my family which attempts to explain to them what my depression/anxiety is like. If i lose all that work then i genuinely don't know how i will cope.

These projects are basically 5 months unpublished work. They haven't been published because i haven't completed them yet. Most are between half way completed to 7 8ths completed.

While working on a project this morning, my battery died. I had another battery waiting to go so i just swapped the battery and opened up Power Director Android.

I used the "recent apps" tab to navigate to Power Director, as i have many times in the past.

Imagine my horror when my projects page opened up l, displaying NO PROJECTS.

*This did happen to me once before and i lost several weeks work. As annoyed as i was, i persevered with Power Director regardlesd. However, the issue was never resolved*.

This time there is 5 months work missing. Not so easy to shrug off !

I thought "This can't be right" and i restarted my device.

I opened Power Director. Opened Projects.....None there.

I shut down Power Director and selected my Android file manager app. I navigated to the Power Director folder and all 44 projects are there as .pdrproj files.

Attempting to open them from this folder did not work. There isn't a way to tell Android to use Power Director to open the files.

There is a file in the project file folder called "No Media". Could this be the source of my woe?

I haven't moved any media files at all.

Looks like i have lost all my work. Thanks Power Director.

Has anyone else experienced this? Is there a solution or anything else i could try, other than use a video editor with more reliability.

I am so unhappy about this. 5 months effort just obsolete in a second.

I have hopefully attached screenshots....


Filename	1535890819-picsay.jpg	Download
Description
Filesize	613 Kbytes
Downloaded:	4 time(s)


Filename	Screenshot_2018-09-02-11-38-29.jpg	Download
Description
Filesize	60 Kbytes
Downloaded:	3 time(s)

Jaybo

Newbie Joined: Mar 25, 2018 17:55 Messages: 28 Offline

Sep 02, 2018 14:44

I just thought i would add that the Android app isn't a free version. I paid roughly £9.00 but i have also bought a few add ons....transitions etc.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Sep 02, 2018 15:45

Hi,

Have you raised a CS ticket yet? If not please do so and let me know the Ticket No.

Compared to the desktop app, the mobile app doesn't generate the same level of advice and contributions from forum members and so it might be a while before anyone can help out.

CS would be the quicker route at the moment, I think.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Jaybo

Newbie Joined: Mar 25, 2018 17:55 Messages: 28 Offline

Sep 02, 2018 18:34

Quote Hi,

Have you raised a CS ticket yet? If not please do so and let me know the Ticket No.

Compared to the desktop app, the mobile app doesn't generate the same level of advice and contributions from forum members and so it might be a while before anyone can help out.

CS would be the quicker route at the moment, I think.

Cheers
PowerDirector Moderator

Hi. Thanks for that. I haven't got an actual ticket i don't think. Perhaps they will allocate a number when/if they reply.

I contacted customer support last week r
with a "How Do I..." query. I wanted to be able to duplicate "Titles" but amend the title type (how it animates) without re-doing all the font formatting.

They assigned it a number and gave me a "you can't" reply but rather more long winded.

To be honest, since this was un-resolved last time, i'm not overly confident that the developers will (care enough to...) be able to fix the problem. Which is why i approached the forum.

I kinda gathered that the Android version wasn't that highly regarded on here since

a) it didn't have its own sub-forum.
b) My members page purchases contained no previous purchases.

As i mentioned, i did pay for the app and when it works, its easily the best i have used but there is no point wasting time if the projects i have spent 200+ hours making, won't load or even appear in the app.

Where was i ? Ah yeah....rather than going through the issue via the webform and Captcha route, i emailed them directly by replying to their reply.

I managed to keep the email polite but i am still in shock/disbelief.

If this isn't resolved, i shan't use it again.

The blurred titles on my screenshot are all projects i am doing for other people.

"Errrrrm, you know i said i had nearly finish your video? Well, i haven't...Anymore. Errrrrr it won't load into the app i used to create it."

Right i'll update you if i get a ticket number.

Thanks for reaching out.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Sep 03, 2018 04:15

Hi,

The CS system works best when a seperate ticket is raised for each query.

Although it sometimes seems unnecessary from a user perspective, tracking issues through a system and allocating issues for action, often to different teams and individuals, makes multi-issue tickets very dissicult to track and progress in a timely fashion.

So I would still recommend raising a specific ticket for this particular issue, as it will then be dealt with more efficiently.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Jaybo

Newbie Joined: Mar 25, 2018 17:55 Messages: 28 Offline

Sep 04, 2018 17:49

Hi

My ticket number is CS001930113

I have a feeling that it's something to do with the update. After the first time it happened i avoided updating the app.

Forgetting why....i think i updated the app last week. If there is a way i can roll-back to a previoua version, then i reckon it might sort it.

How i go about rolling back though, i don't have a clue.