So utterly confusing to download and use the product!

chieftan

Newbie Joined: Jul 05, 2018 22:12 Messages: 3 Offline

Solved by

Jul 09, 2018 01:19

Hi. I bought powerdirector ultra product card at a retail store a few days ago, now i lost the receipt but i have my key and the card, how do i download and activate the product?

hi. i went to the digital locker url and got this error message: Error: Your Product Key is not recognized, is out of date or has already been activated. Please try again. If you still encounter difficulties, please contact.
<a>https://www.cyberlink.com/prog/digitalCopy/dc-step2.jsp?langId=1&productId=267&prodVerId=1330</a>

wow never seen any product so hard and difficult to download, and support isnt much help either

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Jul 09, 2018 01:35

Hello,

Downloading PowerDirector is quite straightforward for most.

Where did you buy this "product card" exactly? From which store?

David

chieftan

Newbie Joined: Jul 05, 2018 22:12 Messages: 3 Offline

Jul 09, 2018 03:11

Quote Hello,

Downloading PowerDirector is quite straightforward for most.

Where did you buy this "product card" exactly? From which store?

David

Harveynorman.com.au

For most but not for me. digital locker doesnt work, nothing works, and its so confusing

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Jul 09, 2018 03:52

Hello,

Most likely there is a problem with your key. Try contacting CyberLink Customer Service about it, as no one on the forum can get you a download or a different key.

https://membership.cyberlink.com/support/customer-services.do

From what I remember from other users with similar issues, best to include a photo of the card that has the key on it and also the error message you are getting.

David

chieftan

Newbie Joined: Jul 05, 2018 22:12 Messages: 3 Offline

Jul 10, 2018 07:28

Quote Hello,

Most likely there is a problem with your key. Try contacting CyberLink Customer Service about it, as no one on the forum can get you a download or a different key.

https://membership.cyberlink.com/support/customer-services.do

From what I remember from other users with similar issues, best to include a photo of the card that has the key on it and also the error message you are getting.

David

Ive sent 2 messages and had very little help.I cant even add extra messages. Seems like a joke no wonder people pirate any more stuff around and im joining their ranks!

My key is legit why is it so hard to download a program?

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jul 10, 2018 09:53

"no wonder people pirate any more stuff around and im joining their ranks"

That speaks volumes to me.

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Jul 10, 2018 14:47

Hi chieftan -

You purchased PDR16 for $AU118 from the Harvey Norman online store, but you seem to be blaming CyberLink for the issue you're having with your product card/key. Have you tried contacting Harvey Norman?

Harvey Norman is not listed in CyberLink's Authorised Reseller list, so I assume it's a reseller for Saratoga Distribution.

Harvey Norman seems to have a pretty standard refund/returns policy. Why not return the product, get a refund, then purchase it directly from CyberLink, save yourself $AU37 & get CDR5 as a bonus?

How do you reckon the product support will be if you go the piracy route?

Cheers - Tony
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BigEric42

Newbie Joined: Oct 11, 2015 06:19 Messages: 2 Offline

Jul 11, 2018 09:28

Quote "no wonder people pirate any more stuff around and im joining their ranks"

That speaks volumes to me.

Don't have a go at your inspiration sources, when it seems you may have dabbled a bit with dodgy and seen the true cost.

What really "gets" me is that I've been downloading (and paying for) PD versions since 5. The only problem I've ever had (besides my own stupidity and inability to RTFM was when I downloaded an NVIDIA update too quickly for the crew at CL to keep up.

I won't stands to hear a word against us noble pirates, although Aussies... that's quite a different matter.

The moral: Don't wear flammable pants when trying to dodge being a legit user. PowerDirector is great value. Pay a reasonable price for it. To Cyberlink. Or they might send the Ninjas round.