PowerDVD update failed

Allan2789

Newbie Location: United Kingdom Joined: Dec 25, 2012 13:00 Messages: 4 Offline

Solved by

Jun 10, 2018 15:31

I was advised by email that PowerDVD has an update, so tried to download and install. Download was ok but install failed. Tried to fill in customer support form but could not supply SR number as installed software was now corrupt. So nothing relating to PowerDVD works. I cannot get help from Cyberling without paying for premium rate phone call. Seem,s wrong as thier software caused the problem.

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jun 10, 2018 20:53

Hello Allan,

You still need to go through CyberLink Customer Service to get your issue fixed. Just submit what information that you can, including your purchase ID info if you still have, and they will give you a new installation file.

After submitting, respond here with your ticket number and we can pass it along.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Allan2789

Newbie Location: United Kingdom Joined: Dec 25, 2012 13:00 Messages: 4 Offline

Jun 11, 2018 08:25

Quote Hello Allan,

You still need to go through CyberLink Customer Service to get your issue fixed. Just submit what information that you can, including your purchase ID info if you still have, and they will give you a new installation file.

After submitting, respond here with your ticket number and we can pass it along.

Cheers
PowerDVD Moderator

Hi, thanks for your response, I could not get to send the info without an SR number, it kept asking for this number and would not allow me proceed.

Allan2789

Newbie Location: United Kingdom Joined: Dec 25, 2012 13:00 Messages: 4 Offline

Jun 12, 2018 08:21

Quote

Hi, thanks for your response, I could not get to send the info without an SR number, it kept asking for this number and would not allow me proceed.

I cannot submit the form, it will not accept it without the SR number so I'm stuck!

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Jun 12, 2018 21:17

Quote

I cannot submit the form, it will not accept it without the SR number so I'm stuck!

Randomized one for submission: DVD123456-78

Allan2789

Newbie Location: United Kingdom Joined: Dec 25, 2012 13:00 Messages: 4 Offline

Jun 13, 2018 08:45

Quote

Randomized one for submission: DVD123456-78

Thanks to all above. Randomized worked thank you.

Ticket number = CS001903371

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jun 14, 2018 21:57

Hello,

There is no need to repost the same message over and over to get attention. This forum is not customer support, so it is not the place for this.

We inquired and found out your ticket was replied to on June 14, so please go to the reply and follow the instructions to fix the issue.

We will close this thread, as you got a reply you need from customer service. You need to resolve the issue there.

Any users having a similar issue that are reading this, follow the same instructions and contact customer service.

Cheers

PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup