Just want to let all users know what I am dealing with CyberLink!

I purchased PowerDvD 9 upgrade, PowerDvD 13 and PowerDvD 15 over the past years since 2009.

PowerDvD 9 and 15 were purchase directly from Cyberlink so there are records of purchase.

PowerDvD 13 was purchased from a retailer years ago. Recently when I do a re-installation due to system instability, the key failed to install due to exceeding max. number of installation.

I contacted Cyberlink and they asked me to show them purchase receipt and installation disk. I explained to them I lost all I could not locate them. I always keep software purchased on an external disk for efficient re-installation.

After much explanation CyberLink still wouldn't re-activate my key.

I only use licensed software and Cyberlink has records of 2 of my purchases of different versions of PowerDvD. The PowerDvD 13 was purchased from retail and after all these effort they still don't believe I am a legitimate owner of the software. I paid for the key but it no longer work now!!!

CyberLink choose to ignore my explanation and I am very disappointed the way they treated a loyal user.

This has forced me to look for alternatives and there are a lot of good ones out in the market that I am willing to invest now.