powerdvd 7 hangs-stops responding

Forum Index » PowerDVD (previous versions)

luke

Newbie Joined: Jun 18, 2009 12:14 Messages: 7 Offline

Solved by

Jun 18, 2009 12:26

I am using a LG GGC H20L BD player connected to sata port on windows vista ultimate with PowerDvd 7.3.xx which came with the drive .
i tried it out first on a 32bit system and found that playback was only successful with the drive connected to the IDE port.

i then decided to upgrade the system and used the 64bit system and the drive connected to sata, i updated the firmware and bios and found that i was getting some playback, but it seems that Powerdvd 7.3.x.x stops responding from time to time causing the BD to stop play.(very annoying)

i have tried both PDVD 8 & 9 but these just wont play at all.
please help.

jere

Newbie Joined: Nov 01, 2008 15:01 Messages: 3 Offline

Jun 20, 2009 20:26

i am having the very same issue as of late. i have several bluray movies that i have played without issue and now all the sudden it just hangs. as i said...its always worked on my system until recently. I am running Vista64...any clues out there?

luke

Newbie Joined: Jun 18, 2009 12:14 Messages: 7 Offline

Jun 21, 2009 07:05

I am glad i am not the only one.

but i have some news for you.
i contacted Cyberlink and they have asked for the following info.
if you follow the same procedures as me, we may be able to resolove this issue.

step1.-update all drivers.
step 2.- send to the link below the following info:
a)blu ray title and region
b) powerdvd serial number
c)blu ray advisor.
d)DxDiag.txt log file

and then send that info to: http://www.cyberlink.com/english/cs/support/form/index.jsp

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.