Hi,
Have you run a PD Trial on your computer previously?

Dafydd

Hi Don,
I've had a "chat" with CyberLink on the expiring of your trial.

There might be due to another software modifying your systems time settings causing PD to misjudge the time.

In order to more identify this issue, CyberLink need user help to provide related information to us for further verification.

For the trial expired issue, user can export the key value at these direction to us.
1. Run regedit (Click Start --> Run --> type "regedit"
If your OS is WinXP, please print screen the location image "HKEY_CLASS_ROOT\CLSID\{18012AC2-F852-
42d3-8CCC-76CCCD1D1AD4}"
If your OS is Vista, please print screen the location image "HKEY_CURRENT_USER\Software\{18012AC2-
F852-42d3-8CCC-76CCCD1D1AD4}"
And "HKEY_CLASS_ROOT\Software\{18012AC2-F852-42d3-8CCC-76CCCD1D1AD4}"

I'll send you a PM of what to do with the data.

Dafydd

My 30 day trial expired on the same day, June 1. Surprise, surprise!
I asked did all trials expire on June 1?
I bought my computer on May 8 and downloaded trial on about May 11 or 12 and informed Cyberlink of same.
They asked me if I had changed the computer clock or previously downloaded any trial Cyberlink before.
This question seemed to suggest lack of understanding of the issue at hand.
They then asked me to do similar things to what you suggested for previous complainant. Unfortunately I dod not wish to mess up ANYTHING on my new computer by fiddling around.
I see it as highly suspicious that both our free trials stopped on June 1. I see it as highly suspicious that my free trial alone stopped on June 1.
At least I got 18 day's free trial but didn't get through all the things I wanted to.

It took them about three days to reply.

I have now placed my order using Credit Card.

How long will it take before I can download PD7?

I sincerely hope things don't get worse from here on.

Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

Hi Phil,
What's been asked should not muck up your system.

I really welcome your input here.

I'll get onto the head of Tech Support with your input - very interesting and thank you.

Dafydd

Hi Daffyd,

I have just received the go-ahead to download my purchased full version PD7 Ultra so that part of it is ok.

This was the full reply to my earlier concern with the trial version stopping early -

"Thank you for contacting CyberLink Online Support.

We understand your concern related with trial of PoweDirector 7.0 software.

We sincerely apologize for any trouble you have encountered so far.

Please note that as, for some reason, you get an expiration message prior to the 30 days, this is most likely caused by the date on your PC has been reset or because you have previously installed the trial software.

If you have not done anything mentioned above, then, there are three suggestions that you may follow to resolve the issue:

1) Check to see if you already have any PowerDirector software on your system (maybe older versions). If you do then please uninstall it before you try to install the new trial pack.

NOTE:- There is no issue with other CyberLink softwares installed on your computer.

2) Search the registry for any PowerDirector entries as conflict can be removed by deleting all the PowerDirector entries from the registry. To do that you need to follow the following steps:


i) Start --> All Programs --> Accessories --> Run --> type "regedit"


ii) From the edit menu select the 'Find' option and enter 'PowerDirector'. Hit the Find button.


iii) Delete all the entries that the find option highlights. Please do this carefully so that you do not delete any other entry by mistake.

Try to re-install the 'Trial version' again.

3) The next step (if the previous one is in-efficient) is to download a fresh copy of the the trial software from the CyberLink web-site.

If the above methods do not work then there is no way to reinstall trial version on this computer. Please try the software on some other computer.

At this point of time we suggest you to purchase the full version of PowerDirector 7.0 software and test it on your system. If you do not like the software or software does not perform according to your expectations, then you can return the software as a 30 day return policy is associated with any software purchased from Cyberlink's website, i.e. www.cyberlink.com.

Please follow the link given below to purchase online :

http://www.cyberlink.com/multi/cyberstore/order_4_en_US.html

We deeply regret for the inconvenience caused.

If you have any further enquiry, for immediate response, please use this reference:

http://www.cyberlink.com/english/cs/support/form/index.jsp

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Thank You and Best Regards." - End Quote.

*****************************************

I got as far as 2 ii) and a list of 4 items showed up with ONE ONLY highlighted in blue. They said to delete this but I am scared stiff to do that. They give no reason why I should. Also, did they mean just that ONE item or do they really mean all FOUR? It is impossible to tell.

Then it says "Try to re-install the 'Trial version' again. " I say "HOW?" Does it mean downloading the trial version again? No, because that is what they next suggest in 3! Why can't they explain properly?

It seems very clear to me that the Pinnacle on line 'chat with a tech' is far more effective. Waiting two days or so for a reply is not a very good outcome. Here in Australia you can even phone somebody for assistance.

Thanks for your assistance even though I have now bought the full version and am about to download very soon now.

Regards,

Phil.


Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM

I had never installed a trial version before; I had version 3 installed but the trail said it was uninstalling it before it installed itself. I emailed the registry entry. It looked like the date info was in there but I couldn't tell how it was coded. Thanks for the help.

Phil, Please uninstall the trial before clicking the installation of the full version - erring on the side of caution.

Don, I got the data and sent it on to CyberLink.

OK, I'm recruiting PD video editors to participate in a live video stream test. Later we broadcast as an actual TV program. It has been great fun so far and I'm sure you'll benefit.
Please sign up to:
http://www.ustream.tv/channel/SMWOV---SeeMyWorldOnVideo
Click the "follow" button

Thank you

Dafydd

Dafydd,
Unfortunately I didn't read your message in time to delete trial version before downloading the full version. However, I did notice it recognised and deleted the trial version before installing the full all by itself.
All went very smoothly, thanks.

Phil. Phil
Tell the truth - but gently.

PD14 Ultra
i5-6600K OC CPU, Asus Z170-P Motherboard, 4G Asus GeForce GTX 960, 240GB SSD, 1 x 1TB Seagate HDD, 1x 1TB SSD external backup HDD, 8GB RAM