Bah! this is looking bad.....Looks like the only way is the premium version.
Well I for one am not giving this company anymore money. I am going to find a different product.
Here is my dialog with Tech services, I posted an early question before I found their faq. so it confuses things a little
First question before I had seen the faq
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It seems I have bought the wrong product
I purchased cyberlink 10 suite as you
suggested and I find the audio cannot
be imported, it seems to think the
audio from my camcorder is DD.
Do I now have to upgrade again??? This
is getting ridiculously expensive
vcashish Reply 2007/01/04 10:14
Dear David,
Thank you for contacting CyberLink Online Support.
We understand your concern related with CyberLink software.
We like to inform you that we have suggested you to download the trial version of the 'CyberLink DVD Suite 5' and try it before the purchase but as you purchased the 'CyberLink DVD Suite 5' please note that 'CyberLink DVD Suite 5' has the customized version of software with it and the cusomized version software does not supports the 'Dolby Digital' audio format.
We like to tell you that Power Director 5.0 Premium software(full version) supports the 'Dolby Digital' audio formats(2 - channel) for editing.
Use the below mentioned link to get back to us for immediate response for your further queries:
index.jsp
Please feel free to contact us back for any further clarification or for any assistance related to Cyberlink Products.
Thank You and Best Regards.
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Second Question (Before the first was answered)
-----------------------------------------------------------
Creager David Asked 2007/01/03 04:13
My recent purchase is not working
I am not getting any sound when
importing my files from my JVC (Everio)
Camcorder.
I upgraded the supplied software to
your Cyberlink DVD SUite
I do get sound from the supplied mpg
file "Aquarium.mpg"
The files imported play with sound in
Windows Media Player
I have updated my drivers and I have
reinstalled from scratch the Cyblink
Media product
The files imported have Dolby Digital
Sound, I am expecting the product to
downgrade this.
Please help
vcashish Reply 2007/01/04 10:07
Dear David,
Thank you for contacting CyberLink Online Support.
We understand your concern related with CyberLink software.
We like to inform you that 'CyberLink DVD Suite 5' has the customized version of software with it and the cusomized version software does not supports the 'Dolby Digital' audio format.
We like to tell you that Power Director 5.0 Premium software(full version) supports the 'Dolby Digital' audio formats(2 - channel).
Use the below mentioned link to get back to us for immediate response for your further queries:
index.jsp
Please feel free to contact us back for any further clarification or for any assistance related to Cyberlink Products.
Thank You and Best Regards.
--------------------------------------------------------------------------
My Current Response, which I suspect will close the matter
--------------------------------------------------------------------------
Dissatisified with responses CS000393785 & CS000388009
Can you please be precise in your
answer. I have seen in your
documentation that the retail product
is supposed to downgrade the Dolby
Digital audio into Stereo audio.
Here is the info from your site FAQs
---------------------------
Does PowerDirector support import of
DVD content encoded with Dolby Digital
audio?
PowerDirector is capable to import DVD
content encoded with Dolby Digital
audio. It down-mixes Dolby Digital
audio into 2-channel stereo.
----------------------------
Why is this not happening.
Why was I not advised of this when I
asked about the JVC camera? Saying
that you suggested I download the trial
is NOT GOOD ENOUGH.
I am becoming convinced that you are
one of these scamming companies I am
not giving you anymore money until I
receive an adequate answer.
If I do not, I will attempt to recover
the money I have already spent via my
credit card company